Specialist 4 - User Experience

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a User Experience Engineer 4 within the Marketing Technology ecosystem, you will serve as a senior technical leader responsible for designing, developing, and supporting enterprise-scale customer communication and digital experience solutions. This role requires deep expertise in Adobe Campaign Classic v8 (ACC v8), strong proficiency in HTML, CSS, and JavaScript, SQL and proven experience leading teams in delivering scalable marketing technology solutions. You will provide technical leadership, mentor engineers, drive solution design, and oversee end-to-end campaign and platform implementations. Working closely with business stakeholders, leadership teams, and global partners, you will ensure successful delivery of strategic initiatives while maintaining platform stability, performance, and operational excellence. Experience with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP) is considered a strong advantage.

Job Description

Key Responsibilities:

• Develop and maintain responsive email templates, landing pages, web forms, and digital experiences using HTML, CSS, and JavaScript.
• Lead the design, development, and implementation of customer communication and marketing automation solutions using Adobe Campaign Classic v8 (ACC v8).
• Manage end-to-end campaign delivery, including requirements gathering, solution design, development, testing, deployment, and post-launch support.
• Collaborate with business stakeholders, Product Owners, Marketing Operations, and global HQ teams to translate business requirements into scalable technical solutions.
• Oversee team workload, project deliverables, and resource planning to ensure successful execution of multiple concurrent initiatives.
• Provide technical leadership and guidance to engineering teams, ensuring adherence to development standards, best practices, and delivery timelines.
• Ensure adherence to established Campaign QA and Email QA processes, including validation of audience targeting, personalization, content accuracy, tracking, rendering, and deployment readiness.
• Drive quality assurance best practices across campaign development and execution, ensuring high-quality customer communications and minimizing production issues through rigorous testing and governance.
• Mentor and coach team members, fostering technical growth, knowledge sharing, and continuous improvement.
• Troubleshoot complex campaign, workflow, and data integration issues, providing timely resolution and root cause analysis.
• Support the adoption and implementation of next-generation Adobe technologies, including Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
• Act as the primary technical point of contact for leadership teams, ensuring clear communication, risk management, and successful project execution.
  
  

Technical Expertise

• Strong hands-on experience with Adobe Campaign Classic v8 (ACC v8), including campaign development, workflows, deliveries, schemas, and troubleshooting.
• Proficiency in HTML, CSS, and JavaScript for developing responsive email templates, landing pages, web forms, and customer-facing digital experiences.
• Solid understanding of JSON, XML, and data structures used in marketing technology integrations and data exchange.
• Strong knowledge of data management concepts, audience segmentation, data workflows, and campaign orchestration.
• Proficiency in writing and optimizing SQL queries for data extraction, analysis, validation, and troubleshooting.
• Working knowledge of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) is highly desirable and is considered a strong advantage.
  
  

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

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