SME-Performing Servicing

Job Summary

Data - The SME-Performing Servicing role involves l expertise in US Mortgage servicing processes. The candidate Experience of working in Cash Operations for US mortgage domain is desirable in a night shift work-from-office model.

Skillset

Responsibilities

Data - The SME-Performing Servicing role involves l expertise in US Mortgage servicing processes. The candidate Experience of working in Cash Operations for US mortgage domain is desirable in a night shift work-from-office model.

Skillset

Four plus years of experience being part of below functions

Experience of working in Cash Operation for mortgage domain is desirable

Strong oral and written communication skill with mortgage domain experience

Subject Mater Expert is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training.

The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality

Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.

The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback

Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.

Qualifications

Graduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferable

Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution

Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.

Good customer service attitude.

Stress tolerance Ability to work accurately under pressure.

Good Team Player

Willingness to work in night shifts

Certifications Required

• Microsoft Office Specialist: Excel Expert Certification