ServiceNow Sr Developer

Key Responsibilities

Role – ServiceNow Sr Developer with ServiceNow AI skills

• Design, develop, and customize ServiceNow applications using server-side and client-side scripting.
• Implement and maintain business rules, Script Includes, UI Policies, Client Scripts, and UI Actions.
• Develop automation using Flow Designer, Decision Tables, and IntegrationHub.
• Build and maintain Import Sets, Transform Maps, and data normalization logic for ingesting data from multiple external sources.
• Implement and customize SLA definitions, Task SLAs, pause logic, and SLA-related calculations.
• Configure and extend ServiceNow AI and automation features, including:
• Intelligent Document Processing (IDP)
• Now Assist / Now LLM (prompt configuration and orchestration)
• Predictive Intelligence (classification, similarity, clustering where applicable)
• Develop custom logic for exception handling, validation, and reconciliation.
• Build reusable components and frameworks to support dynamic rule execution and data validation.
• Integrate ServiceNow with external systems using REST APIs, MID Server, and IntegrationHub spokes.
• Ensure solutions meet performance, security, and scalability standards.
• Support unit testing, system testing, UAT, and defect resolution.
• Adhere to coding standards, documentation practices, and platform governance guidelines.
• Collaborate closely with architects, analysts, and stakeholders to translate requirements into technical solutions.
  
  

• 8+ years of hands-on ServiceNow development experience.
• Strong proficiency in JavaScript within the ServiceNow platform.
• Extensive experience with:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies and UI Actions
• Strong understanding of ServiceNow data model and table relationships.
• Experience on ServiceNow AI & automation capabilities and experience on configuring and extending ServiceNow AI and automation features, including:
• Intelligent Document Processing (IDP)
• Now Assist / Now LLM (prompt configuration and orchestration)
• Predictive Intelligence (classification, similarity, clustering where applicable)