ServiceNow FSM

Job Title: ServiceNow FSM

Location: Chennai, Tamil Nadu

Key Responsibilities

• Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.
• Tasks: Design and implement task management processes, ensuring timely execution and follow-up.
• Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.
• Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.
• Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.
• Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.
• Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.
• Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.
• Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.
• Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.

Key Skills:

• 4.5+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.
• Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.
• Certifications: ServiceNow Certified System Administrator, FSM Implementor.