Service Line Specialist

Job Summary

The Service Line Specialist will play a crucial role in managing and optimizing our ServiceNow platform to enhance operational efficiency. With a focus on delivering high-quality service the candidate will collaborate with cross-functional teams to implement solutions that align with business objectives. This hybrid role requires a deep understanding of ServiceNow and the ability to work effectively in a day shift environment.

Responsibilities

• Manage the ServiceNow platform to ensure optimal performance and reliability.
• Collaborate with cross-functional teams to identify and implement ServiceNow solutions that meet business needs.
• Develop and maintain workflows scripts and integrations within the ServiceNow platform.
• Provide technical expertise and support to resolve complex issues and enhance system functionality.
• Conduct regular system audits and generate reports to monitor performance and identify areas for improvement.
• Ensure compliance with industry standards and best practices in ServiceNow implementation.
• Lead efforts to automate processes and improve efficiency using ServiceNow capabilities.
• Oversee the configuration and customization of ServiceNow modules to align with organizational requirements.
• Coordinate with stakeholders to gather requirements and translate them into technical specifications.
• Train and mentor team members on ServiceNow functionalities and best practices.
• Stay updated with the latest ServiceNow features and enhancements to leverage new capabilities.
• Participate in planning and execution of ServiceNow upgrades and patches.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
  
  

• Possess a strong understanding of ServiceNow platform and its various modules.
• Demonstrate experience in developing and maintaining ServiceNow workflows and scripts.
• Exhibit proficiency in integrating ServiceNow with other enterprise systems.
• Show ability to troubleshoot and resolve complex technical issues within ServiceNow.
• Have excellent communication skills to collaborate effectively with diverse teams.
• Display knowledge of industry standards and best practices in ServiceNow implementation.
• Be adept at training and mentoring team members on ServiceNow functionalities.