Service Coordinator

Are you passionate about delivering exceptional service experiences in the pump industry and coordinating seamless operations that keep critical water systems running? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Coordinator, you will be coordinating end-to-end service activities for pump installations, maintenance, and repairs — ensuring timely responses, smooth scheduling, and outstanding customer satisfaction across the region. Youll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Commercial Service Operations team, youll create impact by Driving service excellence by ensuring every customer interaction is handled efficiently, building trust and long-term partnerships that support Grundfoss mission of pioneering water solutions..

Your main responsibilities include:

• Coordinate and schedule service visits, maintenance activities, and repair jobs for field service engineers across assigned territories
• Serve as the primary point of contact for customers, managing service requests from intake through completion with clear communication
• Track and manage spare parts availability, ensuring timely procurement and dispatch to minimize equipment downtime
• Maintain accurate service records, generate reports, and update CRM/ERP systems with job status and customer information
• Collaborate with sales, technical, and logistics teams to resolve escalations and deliver on service level agreements
• Support shift-based operations to ensure continuous service coverage and responsiveness to urgent customer needs
  
  

What makes you a great fit

Above all, you are a proactive and detail-oriented coordinator with strong multilingual communication skills, hands-on experience in the pump industry, and a genuine commitment to customer service excellence. We would also imagine that you have:

• Graduate in any discipline with 1-3 years of experience in the pump industry or related industrial service environment
• Strong command over English, Tamil, Hindi, and at least one additional regional language
• Proficiency in CRM/ERP tools and MS Office applications
• Willingness to work in rotating shifts
  
  

It is a plus if you also:

• Experience with field service coordination or dispatching in a manufacturing or engineering services context
• Familiarity with Grundfos or similar pump/water technology products
• Knowledge of SAP or Salesforce platforms
  
  

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
  
  

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others cant. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com

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