Service Automation Engineer - PLC HMI SCADA DCS

Job Title: Service Engineer

Business Title: Manager

Location: Chennai

About the role:

An experienced Service Engineer with strong technical expertise in PLC/HMI/SCADA/DCS, and field service operations. The role involves commissioning, troubleshooting, preventive maintenance, and providing remote support for customers. This is a customer-facing role requiring excellent technical knowledge, communication skills, and willingness to travel.

Experience Required: 10 - 15 years

Education: Bachelor’s Degree in Electrical / Electronics / Communication Engineering

Key Responsibilities:

• Handle field service and commissioning of PLC/HMI/SCADA/DCS.
• Perform on site troubleshooting of PLC/HMI/SCADA/DCS.
• Carry out PLC/HMI/SCADA/DCS programming, parameter settings, and basic application configuration.
• Execute AMC services, including preventive and corrective maintenance of Automation system.
• Provide telephone/online technical support for customer service requests related to PLC/HMI/SCADA/DCS.
• Attend customer sites on short notice as needed to ensure minimal downtime.
• Deliver professional service, maintain customer satisfaction, and manage service documentation.
• Support customers during breakdowns, start ups, optimization, and performance improvement.
• Identify and generate service sales leads during visits (AMC, spare parts, retrofit, digitalization opportunities).
• Coordinate with sales and service teams for opportunity follow-ups.
• Willing to travel 70–80% of the time across Tamil Nadu & Kerala for service support.
• Available for urgent customer requirements on short notice.
  
  

• Strong technical knowledge of PLC/HMI/SCADA/DCS.
• Hands-on experience in commissioning, programming, and troubleshooting of PLC/HMI/SCADA/DCS
• Good understanding of industrial automation concepts.
• Ability to read electrical schematics, wiring diagrams, and Automation product manuals.
• Strong customer-handling skills with proactive communication.
• Ability to work independently at customer sites.
• Experience working with Siemens / ABB / Schneider / Rockwell systems (or similar).
• Exposure to retrofit projects and product migration support.
• Basic understanding of automation systems Low Voltage Drives LV AC / DC / Servo Drives.