Senior Process Associate

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Overview

IGT is seeking a Senior Process Specialist to support People & Culture (P&C) shared services operations through advanced transaction processing, quality governance, process expertise, and operational improvement. This role serves as a subject matter expert for assigned HR operational processes and supports global service delivery by ensuring accuracy, consistency, and operational excellence across shared services activities.

What You'll Do

• Serve as the subject matter expert (SME) for assigned HR operational processes and transaction domains.
• Process and oversee complex HR transactions within SuccessFactors, ensuring accuracy, compliance, and adherence to service standards.
• Provide guidance and support on complex or exception-based transactions.
• Act as an escalation point for transaction-related issues and process questions.
• Lead quality reviews, audits, and validation activities to ensure compliance with established data and process standards.
• Analyze trends, identify recurring issues, and recommend corrective actions.
• Monitor process performance and support initiatives to improve quality, efficiency, and service outcomes.
• Identify risks and process control gaps and recommend mitigation strategies.
• Lead process improvement initiatives within assigned operational areas.
• Perform root cause analysis and recommend solutions to improve accuracy, efficiency, and employee experience.
• Partner with HRIS and Employee Services teams to support process enhancements, automation initiatives, and workflow improvements.
• Contribute to standardization and continuous improvement efforts across global shared services operations.
• Maintain SOPs, process documentation, and knowledge management resources.
• Train, mentor, and provide guidance to Process Associates and other team members.
• Utilize SuccessFactors, ServiceNow, Microsoft 365, and related technologies to support service delivery.
• Support operational reporting, data analysis, and performance monitoring.
  
  

What You Bring

• 4–6+ years of experience in HR operations, shared services, or transactional processing environments.
• Strong experience with HR systems, preferably SuccessFactors.
• Experience serving as a subject matter expert for operational processes.
• Experience conducting quality reviews, audits, and process analysis.
• Experience identifying and implementing process improvements.
• Strong analytical and problem-solving skills.
• Experience supporting high-volume, service-oriented environments.
• Strong communication and stakeholder collaboration skills.
• Proficiency in Microsoft 365 applications, including Excel.
  
  

Key Competencies

• Advanced process expertise
• Operational excellence and quality management
• Process improvement and optimization
• Root cause analysis and problem-solving
• Data accuracy and risk awareness
• Stakeholder collaboration and influence
• Knowledge sharing and capability development
• Continuous improvement mindset
  
  

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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