Senior Officer Specialist Account Services Consumer Banking Ops Technology And Operations

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Handle static data change requests for customer accounts
• Perform pre-processing checks, including verifying the completeness of customer requests
• Process Service requests such as Static data amendments, REKYC, Dormant account activation, Account closure, etc.
• Ensure timely completion of requests with accuracy
• Demonstrate a basic understanding of RBI KYC Master Direction
• Provide exceptional customer service and support to internal and external stakeholders
• Collaborate with cross-functional teams to identify and resolve operational issues
• Maintain accurate and up-to-date records and documentation
• Continuously seek opportunities for process improvements and automation
  
  

• Bachelor's degree or equivalent in a relevant field
• Minimum 3-5 years of experience in a similar role within the banking or financial services industry
• Strong attention to detail and ability to work with a high degree of accuracy
• Excellent problem-solving and analytical skills
• Proficient in using relevant banking and financial systems
• Ability to work effectively in a team and collaborate with cross-functional stakeholders
• Demonstrated ability to prioritize tasks and meet deadlines
• Adaptable to changes and willing to learn new skills