Senior Manager - Process Reengineering

Job Summary

• A Process Reengineering job description involves analyzing, redesigning, and improving core processes to achieve dramatic improvements in critical metrics like efficiency, cost, quality, and speed. Key responsibilities include documenting current workflows, analyzing data, identifying bottlenecks, collaborating with stakeholders to implement new processes, and ensuring successful change management, often with the help of technology or process changes. The role requires a combination of analytical, project management, and communication skills to drive radical, not just incremental, change.
• The ideal candidate combines deep understanding of transaction banking processes with practical knowledge of data, analytics, and exposure to machine learning / AI will be an added advantage.
  
  

Key Responsibilities

• Process analysis and mapping: Document, analyze, and map existing operations processes and workflows to understand how they currently operate.
• Data analysis: Collect and analyze data to identify inefficiencies, bottlenecks, and areas for improvement.
• Process redesign: Reimagine and redesign processes to eliminate redundancy, simplify workflows, and fundamentally change how work is done to achieve better outcomes. This may involve shifting from functional departments to process teams and from simple tasks to empowered employees.
• Stakeholder collaboration: Work with employees, management, and cross-functional teams to gather input and ensure support for new processes. Work closely with Business stakeholders and Operations teams.
• Technology integration: Identify and implement technology solutions to support new processes, which can include automation, system integration, and digital tools.
• Change management: Facilitate the transition to new processes by providing training, clear communication, and support to employees to help them adapt to changes in their roles and workflows.
• Project management: Manage project timelines, coordinate with stakeholders, and ensure that BPR projects are completed according to plan.
• Policy and procedure development: Support the development and implementation of new policies and procedures that align with the redesigned processes.
• Define and track adoption metrics: Straight-through-processing (STP) uplift, cycle-time reduction, error-rate reduction, and cost-per-transaction impact. Ensure tangible outcome i.e. efficiency targets are well defined & delivered.
• Influence senior management and governance committees through evidence-based reporting and insights.
• Domain Knowledge deep understanding of transaction banking operations (payments, liquidity, trade, cash management, reconciliations)
• Operational Acumen Ability to map complex processes, quantify improvement opportunities, and design measurable solutions
• Stakeholder Influence Excellent communication and negotiation skills with cross-functional and senior stakeholders
• Governance Mindset Strong understanding of model-risk, data-privacy, and regulatory compliance frameworks
• Change Leadership Skilled at driving adoption, training, and cultural change in operational environments
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Other Responsibilities

Performance Metrics

• % increase in operational efficiency (e.g. FTE capacity released, STP uplift).
• Reduction in manual touchpoints and exceptions.
• Time-to-market.
• User adoption and satisfaction scores within Operations.
  
  

Skills And Experience

• Product Owner
• Corporate Banking Cash Management / Payments
• CSPO / PSPO
• ADO or Similar Project Management tools
• Excel
• PowerPoint
  
  

Qualifications

• Lean Six sigma certification like black belt or any other equivalent certification
• Strong analytical and problem-solving skills.
• Expertise in business process analysis and improvement methodologies.
• Experience with process mapping and modeling tools.
• Knowledge of change management principles.
• Excellent communication and interpersonal skills to interact with all levels of the organization.
• Project management experience.
• Understanding of how technology can be used to support business processes.
• Prior exposure to transaction banking, payments operations, or trade finance required.
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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