Senior Manager - Infrastructure Governance And Asset Lifecycle Management

Job Description

Key Responsibilities

Infrastructure Governance & Visibility

• Lead the Infrastructure inventory governance framework, including ownership standards, governance processes, data-quality requirements, reconciliation activities, exception management, and executive reporting.
• Partner with service owners to maintain complete, accurate, and current records across data centers, servers and compute platforms, storage, networks, cloud infrastructure, infrastructure applications, software licenses, and subscriptions.
• Establish governance mechanisms that improve ownership clarity, data integrity, lifecycle visibility, and risk identification.
• Facilitate governance reviews and reporting that provide leadership with actionable insights and decision support.
• Monitor governance metrics and highlight data-quality, lifecycle, ownership, and compliance trends requiring leadership attention.
  
  

Lifecycle Governance

• Provide visibility into asset age, technology currency, support status, end-of-life exposure, refresh requirements, dependencies, and associated risks.
• Monitor lifecycle trends and governance metrics while service owners retain responsibility for operational lifecycle planning and execution.
• Highlight material lifecycle risks through established governance and escalation forums.
• Support leadership decision-making with lifecycle reporting, risk insights, and readiness assessments.
  
  

Software Asset & Subscription Governance

• Partner with Enterprise ITAM/SAM teams to implement applicable governance standards, controls, and reporting requirements within Infrastructure.
• Provide governance visibility and readiness reporting related to entitlement, ownership, compliance evidence, and renewal-planning activities.
• Support alignment between Infrastructure requirements and enterprise asset-management standards.
• Contribute feedback and recommendations that may improve governance processes and data quality across the enterprise.
  
  

Contract & Renewal Readiness

• Maintain governance visibility into infrastructure contract obligations, ownership assignments, key milestones, notice periods, and renewal timelines.
• Coordinate readiness reviews and governance reporting so accountable stakeholders have sufficient lead time for decision-making.
• Identify potential renewal, ownership, or readiness risks and elevate them through established governance channels.
• Provide governance visibility and readiness tracking without owning sourcing decisions, commercial negotiations, supplier management, contract administration, or legal interpretation.
  
  

TSA & Transition Governance

• Provide governance visibility and readiness oversight for transition-related dependencies, asset transfers, handoff documentation, acceptance criteria, and governance milestones.
• Track ownership assignments, readiness indicators, supporting evidence, and transition handoff requirements.
• Highlight ownership gaps, unresolved decisions, incomplete documentation, and readiness concerns through established governance forums.
• Transition and program teams retain responsibility for migration execution, cutovers, delivery management, and overall program outcomes.
  
  

Reporting & Executive Decision Support

• Develop executive dashboards, KPIs, governance scorecards, risk indicators, and readiness reporting.
• Deliver governance insights that help leadership prioritize actions, manage risk, and improve operational readiness.
• Support executive reviews through clear reporting, trend analysis, and recommendations based on governance observations and data.
  
  

What Success Looks Like

• Infrastructure leadership has a trusted and transparent view of infrastructure assets, ownership, lifecycle status, and associated risks.
• Governance processes provide reliable visibility into inventory quality, ownership accountability, lifecycle exposure, contract milestones, and transition readiness.
• Service owners consistently maintain high-quality inventory, ownership, and lifecycle information.
• Contract obligations and renewal milestones are visible early enough to support informed planning and decision-making.
• Infrastructure risks, ownership gaps, and readiness concerns are identified early and managed through established governance processes.
• Transition dependencies, asset transfers, and handoff activities are supported through clear ownership and documented evidence.
  
  

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Supply Chain, or a related discipline. Equivalent relevant experience may be considered.
• 10+ years of experience in infrastructure governance, IT asset management, technology controls, configuration management, lifecycle management, inventory governance, or related disciplines.
• 5+ years leading cross-functional governance, compliance, service-management, transition, transformation, or operational-control initiatives within global organizations.
• Demonstrated experience with inventory governance, data-quality management, asset ownership frameworks, lifecycle reporting, technology-risk visibility, governance metrics, executive dashboards, exception management, and cross-functional coordination.
• Strong stakeholder management skills with the ability to align cross-functional teams, resolve governance gaps, and support executive decision-making.
• Excellent executive communication, facilitation, analytical, reporting, and documentation skills.
• Proven ability to deliver results through matrix leadership rather than direct organizational authority.
  
  

Preferred Qualifications

• Experience supporting TSA programs, divestitures, carve-outs, mergers and acquisitions, service transitions, or asset-transfer governance.
• Working knowledge of software licensing governance, ITAM/SAM practices, subscription management, and compliance-support processes.
• Experience with ServiceNow, Flexera, Snow, CMDB platforms, discovery technologies, Power BI, and enterprise reporting solutions.
• ITIL 4 Foundation certification.
• Credentials such as IAITAM CSAM/CITAM/CHAMP, ServiceNow CIS-HAM/CIS-SAM, PMP, PRINCE2, or equivalent.
• Knowledge of ISO/IEC 19770 or similar asset-management and governance standards.
  
  

How This Role Partners

This role provides governance, visibility, reporting, coordination, and escalation support across Infrastructure. Operational ownership remains within the accountable functions:

• Enterprise ITAM/SAM: Owns enterprise policies, standards, platforms, audits, and enterprise-wide asset-management programs.
• Infrastructure Service Owners: Own operational asset records, technical accuracy, lifecycle execution, refresh planning, usage validation, and operational risk acceptance.
• Procurement: Owns sourcing strategy, supplier relationships, commercial negotiations, and purchasing activities.
• Legal: Owns legal interpretation, contract review, liability assessment, and legal negotiations.
• Finance and Budget Owners: Own funding decisions, forecasts, accounting treatment, and financial approvals.
• Transition and Program Teams: Own program delivery, migrations, cutovers, Day 1 readiness, hypercare activities, and transition execution.
  
  

Responsibilities

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Supply Chain, or a related discipline. Equivalent relevant experience may be considered.
• 10+ years of experience in infrastructure governance, IT asset management, technology controls, configuration management, lifecycle management, inventory governance, or related disciplines.
• 5+ years leading cross-functional governance, compliance, service-management, transition, transformation, or operational-control initiatives within global organizations.
• Demonstrated experience with inventory governance, data-quality management, asset ownership frameworks, lifecycle reporting, technology-risk visibility, governance metrics, executive dashboards, exception management, and cross-functional coordination.
• Strong stakeholder management skills with the ability to align cross-functional teams, resolve governance gaps, and support executive decision-making.
• Excellent executive communication, facilitation, analytical, reporting, and documentation skills.
• Proven ability to deliver results through matrix leadership rather than direct organizational authority.
  
  

Preferred Qualifications

• Experience supporting TSA programs, divestitures, carve-outs, mergers and acquisitions, service transitions, or asset-transfer governance.
• Working knowledge of software licensing governance, ITAM/SAM practices, subscription management, and compliance-support processes.
• Experience with ServiceNow, Flexera, Snow, CMDB platforms, discovery technologies, Power BI, and enterprise reporting solutions.
• ITIL 4 Foundation certification.
• Credentials such as IAITAM CSAM/CITAM/CHAMP, ServiceNow CIS-HAM/CIS-SAM, PMP, PRINCE2, or equivalent.
• Knowledge of ISO/IEC 19770 or similar asset-management and governance standards.
  
  

How This Role Partners

This role provides governance, visibility, reporting, coordination, and escalation support across Infrastructure. Operational ownership remains within the accountable functions:

• Enterprise ITAM/SAM: Owns enterprise policies, standards, platforms, audits, and enterprise-wide asset-management programs.
• Infrastructure Service Owners: Own operational asset records, technical accuracy, lifecycle execution, refresh planning, usage validation, and operational risk acceptance.
• Procurement: Owns sourcing strategy, supplier relationships, commercial negotiations, and purchasing activities.
• Legal: Owns legal interpretation, contract review, liability assessment, and legal negotiations.
• Finance and Budget Owners: Own funding decisions, forecasts, accounting treatment, and financial approvals.
• Transition and Program Teams: Own program delivery, migrations, cutovers, Day 1 readiness, hypercare activities, and transition execution.
  
  

Qualifications

ABOUT US

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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