Senior Ignition Developer

ASSA ABLOY is a global leader in access solutions, dedicated to shaping the future of security and convenience. With a rich heritage spanning over 150 years, ASSA ABLOY has built a reputation for delivering innovative and reliable locking and access control solutions. Their diverse portfolio includes well-known brands like Yale, HID Global, and Mul-T-Lock, offering a comprehensive range of products and services to meet the unique needs of customers worldwide. From residential and commercial buildings to critical infrastructure and healthcare facilities, ASSA ABLOYs cutting-edge technologies ensure safety, security, and seamless user experiences. With a commitment to sustainability and customer satisfaction, ASSA ABLOY continues to drive advancements in access solutions for a safer and more connected world.

Summary: Manufacturing Technology Support Analyst provides operational and technical support for manufacturing platforms across ASSA ABLOY Door Group facilities. These platforms include ShopGrid, a custom MES solution with a significant footprint across the Door Group, Inductive Automation Ignition, ERP integrations, reporting solutions, and manufacturing databases. The role coordinates ServiceNow incidents and feature requests, troubleshoots systems and data, supports testing, and improves long-term supportability by documenting legacy and new solutions.

SUMMARY OF RESPONSIBILITIES 

• Provide first-level support for custom MES solutions, including ShopGrid, as well as Ignition, reporting     solutions, integrations, and related manufacturing applications.
• Facilitate incidents, service requests, and feature requests through ServiceNow, including prioritization, routing, tracking, communication, and closure.
• Troubleshoot MES workflows, work orders, routings, transactions, configuration, access, reports, and ERP integration issues.
• Support Ignition applications using Python/Jython scripting, tag configuration, gateway diagnostics, database connectivity, and application testing.
•  Use SQL to validate data, investigate discrepancies, support root cause analysis, and monitor interfaces and system health.
•  Execute functional and regression testing for updates, enhancements, integrations, and deployments.
• Create and maintain technical documentation, support procedures, knowledge articles, user guides, test scripts, and training materials.
• Document legacy ShopGrid solutions, workflows, integrations, reports, labels, and configurations to reduce knowledge gaps and improve supportability.
• Coordinate issue resolution with plant personnel, IT teams, Manufacturing Technology resources, and software vendors

TECHNICAL KNOWLEDGE and/or ABILITIES

• SQL querying, relational databases, data analysis, and technical troubleshooting.
• Python/Jython scripting, preferably within Inductive Automation Ignition.
• MES administration and manufacturing concepts such as work orders, routings, production workflows, transactions, data collection, and ERP integrations.
• ServiceNow request coordination, software testing, technical writing, and documentation development.
• Strong communication, organization, analytical thinking, and ability to work effectively across time zones
• Ability to work through complex issues and identify required interventions.
• General understanding of business strategies.
• Proven ability for effective problem analysis and problem resolution at both strategic and functional level.
• Person must have leadership ability, excellent interpersonal skills, consulting skills and the proven ability to develop relationships and influence all levels within the organization and external to the organization with developers, and business users.
• Demonstrated presentation, oral and written communication skills.
• Ability to comply and enforce compliance of all state and federal regulations, Company standards, and the ASSA ABLOY Code of Conduct.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

Preferred undergraduate degree in computer science, information systems or related field and/or equivalent work experience.

EXPERIENCE:

A Minimum of 5 years related experience in a business production environment.