Senior Business Analyst

Job Summary

The role-holder is responsible to lead / support initiatives within SCM IC book of work, at the same time be the champion on change management activities, driving a value-driven change implementation approach. A multi-faceted candidate is sought who:

• Demonstrates a dynamic role which can shift between business analysis, functional champion and functional test lead depending on the change required.
• Ensures business needs are well understood and delivered.
• Supports/leads project management and change management activities ensuring business readiness.
• Leads by example change management best practice
  
  

Key Responsibilities

• Lead all activities in terms of defining the scope and impact assessment by engaging and co-ordinating with all required stakeholders.
• Drive solution definition, design discussions and strategic alignment across all stakeholders
• Prepare options analysis, benefit case and propose fit for purpose solutions and drive agreement across diverse set of stakeholders.
• Perform functional impact assessment across processes, systems and solutions.
• Drive product improvement initiatives considering business impact, risk and compliance aspects and operational effectiveness and efficiency metrics.
• Ensure self develops a detailed understanding of SCM policies and procedures.
• Identify dependencies and adjacencies with other key initiatives and work-streams.
• Manage and engage key stakeholders across SCM, S&T COO, Risk, T&O etc.
• Review existing processes and drive process changes, where applicable
• Liaison with programme leads to assess, document and socialise change impact.
• Responsible towards adhering to the bank’s change management and delivery standards
  
  

Key Responsibilities

Strategy

• Keep abreast of market developments (technologies, best practices, competitor strategies)
• Contribute towards end-to-end analysis, support design, development & implementation
• Support in driving the transformation agenda of SCM to a client-centric orientation by using agility, human centric design (HCD), new ways of working, agile in a way that drives a habit of improvement.
  
  

Business

• Active engagement with business stakeholders to capture and document requirements and provide regular updates in terms of functional and process changes.
• Review new business requirements and provide solutions where required.
• Assess and understand risk profiles of product changes
  
  

Project / Delivery Management

• Support SCM Product Owner towards managing project scope, change requests and with other project related support activities.
• Manage the relationship with the client and relevant stakeholders.
• Perform risk management to minimize potential risks.
• Create and maintain comprehensive change documentation.
• Meet with clients to take detailed requirements and seek clarifications of each change request.
• Participate in regular change meetings and forums.
• Lead defect triage meetings and closely work with business users for successful defect resolution and User Verification Testing.
  
  

Processes

• Adhere to Change Delivery Standards and related processes
• RAID Management and escalation as appropriate
• Identify, track and manage dependencies across all impacted processes and systems.
  
  

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Foster good relationships with the Product Owners, Process Owners, Function Leads and other key stakeholders
  
  

Risk Management

• Identify change and business risks, escalating to the SCM Product Owner and Programme Managers, with strategies to mitigate that risk.
• Ensure all implementations mitigate risk where possible.
• Support all control checks undertaken under the T&O Operational Risk Framework (ORF)
• Adhere to the required standards of risk management to manage all change related activities.
  
  

Governance

• Ensure tracking and remediation of significant issues arising from change activities, audit reviews, etc. providing validation of closure of risks/issues.
• Orchestrate/facilitate decision making processes between senior stakeholders, as required.
• Ensure projects respect internal policies and frameworks, and the overarching programme governance standards.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• SCM Product Owner
• SCM Process Owners
• Programme Leads
  
  

Other Responsibilities

• Embed Here for good and Group’s brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
  
  

Qualifications

• 10+ years of overall SCM functional / process experience
• Experience of being involved in large and complex transformational initiatives
• Excellent professional skills, including verbal and written communication
• Proficient in tools such as Microsoft Office, Confluence, ADO etc
• Highly developed communication and stakeholder management skills
  
  

Skills And Experience

• Ability to learn various HR platforms functionality to develop WalkMe content that will work consistently.
• Strong understanding of WalkMe functionalities including its limitations
• Ability to propose and apply fit-for-purpose WalkMe solutions
• Ability to use WalkMe insights and metrics to evaluate performance of WalkMe assets deployed in production
• Strong understanding and application of WalkMe design principles
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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