Senior Associate - Branch Operations

Job Requirements

Role/ Job Title: Senior Associate - Branch Operations

Function/ Department: Wholesale Banking Operations

Job Purpose: 'To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To act as senior resource in terms of knowledge expertise of different Products. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process & guidelines. To assist and support Team Manager & Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank.

Roles & Responsibilities:

• 'Handle operations involving Trade Finance, GBO, KYC, CMS, Clearing with respect to Branch process.
• Responsible for ensuring quick turn-around time and error-free processing of transactions.
• Responsible for monitoring the Customer calls/queries and meeting the oversall customer expectation.
• Performing daily reconciliation of the transactions handled during the day.
• Performing daily reconciliation of internal suspense accounts.
• Ensuring details are properly captured in the Inventory Registers like DD, Cheque, Bank Guarantees etc, as the case may be.
• Demonstrating good product understanding and process knowledge for mentioned products in interactions with customers.
• Ensuring basic hygiene of the operations at the branch interms of Customer Service, Record keeping & Audit.
• Highlighting/Suggesting ideas in area of operations.
• Support /assist Associate in executing day to day operations.
• Ensure all regulatory reporting and adherence to compliance related aspects for branch.
• Driving & publishing periodical reporting / MIS as required by Branch Operation Managers.
• Helps the branch in identification of gaps in SOP and elimination of manual steps.