Sea Logistics Customer Care Supervisor - Export

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints.

Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.
  
  

• Should have general import experience with freight or logistic exposure.
• Min 3 to 5 years experience in customer handling and export operations.
• This is a customer facing role to provide solutions, conducting booking and some rate checking.
• Managed a team.
• Well verse with MS Office.
• Good communication skills.
• Team player.