SAP Production Support Lead Accounts Payable

Production Support Lead with strong expertise in SAP along with exposure to FICO, OpenText VIM and SAP In-House Cash (IHC) modules.

The role involves leading L2/L3 production support, ensuring system stability, managing incidents, and driving continuous improvements across AP processes. Should have experience in incident management, stakeholder coordination, and service delivery platforms like ServiceNow and JIRA.

• Lead end-to-end production support for Accounts Payable PDO ( SAP ).
• Manage L2/L3 incidents, service requests, and problem management activities.
• Ensure adherence to SLA/KPI commitments (incident resolution, response times, backlog reduction).
• Perform root cause analysis (RCA) and implement preventive measures.
• Collaborate with technical teams for enhancements and defect fixes
• Monitor batch jobs, interfaces, and workflows (Autosys).
• Ensure successful completion of payment runs and critical AP processes.
• Proactively identify risks and system issues before business impact.
• Drive ticket management using ServiceNow / JIRA:
• Incident tracking, prioritization, escalation
• Change and release coordination
• Act as a primary point of contact for business users and stakeholders.
• Communicate effectively with global teams across regions.
• Conduct regular status reviews and provide leadership updates
• Identify opportunities for process optimization and automation.
• Reduce manual intervention in AP processes through system improvements.
• Drive initiatives for operational excellence and cost efficiency
• Excellent communication and stakeholder management skills
• Strong leadership and team management abilities
• Ability to work in critical support environment
• Proactive mindset with focus on risk mitigation and continuous improvement