Relationship Officer - Digital Banking

As a Relationship Officer in Digital Banking, you will play a crucial role in strengthening the relationship between the bank and its digital clients. Your primary objective will be to provide exceptional customer service and support for the bank’s digital product offerings, ensuring a seamless experience for every client. You will actively engage with customers to understand their needs and preferences, and recommend digital banking solutions that cater to their financial requirements. Monitoring customer feedback to enhance service delivery and working closely with other departments to resolve issues swiftly will be key components of your role. Your efforts will directly contribute to increasing client satisfaction and loyalty, which are essential for the bank's growth and success in the digital realm.

Responsibilities

• Act as the first point of contact for clients using digital banking services.
• Develop and maintain strong relationships with clients to enhance loyalty.
• Monitor and address customer feedback to improve digital banking services.
• Collaborate with the product development team to align offerings with client needs.
• Provide prompt solutions to client inquiries and issues in digital banking.
• Educate clients on how to use digital banking platforms effectively and securely.
• Analyze client interaction data to identify trends and improvement areas.
• Assist in the onboarding process for new clients using digital banking services.
• Work with marketing to promote digital banking services to prospective clients.
• Prepare and present reports on client feedback and satisfaction metrics.
• Stay updated on digital banking trends to offer competitive solutions.
• Participate in team meetings to share insights and develop better service strategies.

Requirements

• Bachelor’s degree in Finance, Business Administration, or related fields.
• Proven experience in customer relationship management within the banking sector.
• Strong understanding of digital banking products and services.
• Excellent communication skills to effectively engage with diverse clients.
• Problem-solving skills to handle challenging client situations adeptly.
• Ability to work collaboratively with cross-functional teams in a dynamic environment.
• Proficiency in digital tools and platforms used in banking services is preferred.