Qualtrics Platform Lead

Reference No: 3468

Office Type: Office

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Location: India, On-site – Pune, Chennai or Hyderabad

Role Summary

We are looking for an experienced and proactive Qualtrics CX Platform Lead to take technical ownership of our Qualtrics platform and help us continuously develop how Zalaris listens to, understands and acts on feedback from our customers.The role sits at the heart of our Customer Experience (CX) and Voice of the Customer (VoC) program, reporting to the Vice President Customer Success.

Your Responsibilities

• Take end-to-end technical ownership of the Qualtrics environment, including architecture, configuration, governance, standards, documentation, data quality and continuous development.
• Design, configure and maintain Qualtrics solutions, including surveys, workflows, data sets, directories, dashboards, reports, widgets, permissions and platform administration.
• Design scalable solutions that combine feedback from multiple touchpoints and translate complex data into meaningful customer and account-level insights.
• Support sophisticated Voice of the Customer programs, covering multiple feedback channels and stakeholder levels, account-based insights and closed-loop processes.
• Act as the Qualtrics expert and first point of contact for Key Account Managers and other internal stakeholders.
• Identify opportunities to simplify, automate and enhance the platform and the insights it provides.
• Work directly with customers and stakeholders, increasingly supporting Zalaris customers implementing Qualtrics and contributing to customer-facing solution design and implementation.
  
  

• 5–7+ years of hands-on Qualtrics experience, including advanced configuration, solution design, platform maintenance and troubleshooting in complex environments.
• Deep technical expertise across the Qualtrics CX platform, including survey design, workflows, data sets, directories, dashboards, reports, widgets, permissions and platform administration.
• Strong understanding of Qualtrics architecture, data models and integrations.
• Strong business and analytical understanding, with the ability to translate CX and Customer Success requirements into practical, robust technical solutions rather than simply configuring what is requested.
• A highly proactive and improvement-oriented mindset, continuously identifying opportunities to simplify, automate and enhance the platform and the insights it provides.
• Strong problem-solving and service skills.
• Comfortable working directly with customers and stakeholders.
• Someone who combines deep technical expertise with curiosity and business understanding – someone who doesn't just keep Qualtrics running, but challenges how we use it and helps us turn feedback and data into better experiences and continuous improvement.
  
  

• Professional growth within a leading company in the HR Tech space.
• A competitive salary and benefits package.
• A high level of ownership and influence, with the opportunity to shape how we use customer feedback and insights across the organisation.
• Continuous learning and professional development opportunities, including the possibility to:Grow into a trusted CX Advisor, helping shape the Qualtrics platform, CX strategy and further development of our Voice of the Customer (VoC) programme.
• Play a key role in developing and packaging Zalaris’ Qualtrics offering and resale services.
• Contribute to the continuous improvement of our global Account Management and Customer Success approach