Quality Auditor Program Manager Global Digital Streaming Platform

Title: Quality Auditor Program Manager
Experience: 2+ years
Location: Chennai
Compensation: Open to discussion
Role Type: Contractual (6–8 months)

About the Employer Brand

The organization is a leading global entertainment and streaming platform that brings together critically acclaimed original programming, movies, television series, live sports, and other immersive entertainment experiences.

Supported by a diverse global team and an extensive digital ecosystem, the organization enables creators, marketers, and operational teams to deliver engaging, high-quality experiences to audiences worldwide.

Role Overview

This role is ideal for a quality-focused program manager who can execute quality assurance initiatives for digital publishing campaigns in a fast-paced environment.

You will manage straightforward QA projects within established programs, conduct quality audits, track performance metrics, maintain process documentation, and coordinate with cross-functional teams. You will also identify quality issues, support root cause analysis, improve operational procedures, and communicate project updates to stakeholders and senior leadership.

Job Description

• Manage straightforward quality assurance projects supporting existing programs and established lines of business

• Execute quality audits and sampling processes in accordance with defined frameworks and quality standards

• Track and report key quality metrics, including Internal QA Score, External QA Score, and QC Sampling Rate

• Define and monitor appropriate measures of success for assigned quality projects

• Collaborate with peers and cross-functional partners to ensure quality alignment and manage project dependencies

• Support quality assurance activities throughout the digital publishing lifecycle, from asset creation to campaign deployment and post-launch review

• Review digital assets, technical configurations, and campaign outputs for accuracy, compliance, and readiness

• Support QA frameworks across different lines of business, including sampling strategies, feature verification, and regulatory compliance processes

• Create, update, and maintain standard operating procedures, quality guidelines, audit documentation, and team resources

• Identify project risks, quality concerns, and operational roadblocks and drive timely resolution through appropriate channels

• Escalate unresolved risks and issues promptly to the relevant owners

• Apply project management best practices to improve efficiency, accuracy, and timely delivery

• Identify and implement process improvements that strengthen quality performance and operational consistency

• Contribute to the standardization and adoption of quality procedures and best practices

• Document quality defects and recurring issues and contribute to root cause analyses

• Support weekly and monthly business reporting, quality performance summaries, and project narratives

• Maintain project trackers, quality reports, audit records, and status documentation

• Communicate project progress, quality performance, risks, and dependencies clearly to peers, managers, and partners

• Present quality results and project updates to leadership up to the L7 level

• Support the onboarding and training of new team members

• Participate actively in team knowledge-sharing and continuous-improvement activities

Job Requirements

• Bachelor’s degree or equivalent practical experience

• 2+ years of relevant experience in quality assurance, quality programs, digital operations, or a related field

• Experience executing quality assurance processes, audits, and sampling methodologies

• Understanding of digital asset management systems and publishing workflows

• Experience using project management and workflow tools such as Salesforce, Asana, or similar platforms

• Strong analytical and problem-solving skills with the ability to use data to support decisions

• Strong attention to detail and commitment to maintaining quality standards

• Clear and concise written and verbal communication skills

• Ability to collaborate effectively with peers, partners, and cross-functional stakeholders

• Experience creating and maintaining SOPs, quality procedures, and process documentation

• Ability to manage multiple projects and priorities simultaneously

• Ability to make practical trade-offs based on timelines and available resources

• Ability to identify risks, escalate issues appropriately, and follow through on resolutions

• Comfortable presenting project and quality updates to senior stakeholders

Preferred Traits

• Bachelor’s or higher degree in program management, graphic design, visual design, advertising, digital media, computer science, or a related discipline

• Experience working in marketing, campaign management, digital publishing, or creative operations

• Exposure to the entertainment, media, or streaming industry

• Familiarity with quality management methodologies such as Lean, Six Sigma, or similar frameworks

• Experience working with digital advertising platforms, including Google Ads or social media advertising platforms

• Background in data analytics, quality reporting, and dashboard development

• Experience contributing to weekly or monthly business reviews

• Track record of delivering measurable process improvements at the team level

• Experience documenting issues and participating in root cause analysis

• Experience training, onboarding, or mentoring new team members

• Ability to operate effectively within defined procedures while adapting to changing priorities

• Proactive approach to identifying quality risks and operational improvement opportunities

Why Should You Apply for This Job?

• Work with a leading global entertainment and streaming platform

• Contribute to quality assurance for high-visibility digital publishing campaigns

• Gain exposure to end-to-end campaign workflows, from asset creation to post-launch review

• Collaborate with quality, marketing, creative, production, and operational teams

• Build experience in quality reporting, root cause analysis, and business review processes

• Present project updates and quality performance to senior leadership

• Contribute to process standardization, automation, and operational improvements

• Support the delivery of accurate, compliant, and high-quality customer experiences

About WinnerBrands

At WinnerBrands, we are on a mission to create a community of the brightest marketing minds to deliver impactful, rewarding, and purposeful work by collaborating, contributing & co-learning with smart peers. Backed by Busybeebrands.com, a pioneering brand-building firm that has helped some of the most disruptive new-age brands in the country craft their brand and marketing strategy, we find opportunities with progressives startups and brands in the domain of marketing with multiple engagement models for our talent partners, freelance / part-time or full-time. Request to visit our community page at https://www.winnerbrands.in/talentcommunity/

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Thanks,

WinnerBrands Team