Quality Analyst

Overview

• Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
• Conduct audits, analyze performance metrics, and identify gaps in service delivery.
• Collaborate with vendors and internal teams to implement corrective actions and process improvements.
• Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
• Prepare quality reports and support continuous improvement initiatives across telecom operations
  
  
  

• Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
• Conduct audits, analyze performance metrics, and identify gaps in service delivery.
• Collaborate with vendors and internal teams to implement corrective actions and process improvements.
• Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
• Prepare quality reports and support continuous improvement initiatives across telecom operations
  
  
  

• Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
• Conduct audits, analyze performance metrics, and identify gaps in service delivery.
• Collaborate with vendors and internal teams to implement corrective actions and process improvements.
• Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
• Prepare quality reports and support continuous improvement initiatives across telecom operations