Program Manager

Description

Job Responsibilities/Task to accomplish/Territory

• Develop transition roadmaps and implementation plans.
• Establish governance models and program structures.
• Manage milestones, dependencies, risks, and deliverables.
• Drive execution across multiple workstreams.
• Design and govern knowledge transfer frameworks.
• Coordinate training and process documentation.
• Validate transition readiness and stabilization plans.
• Monitor post-transition performance.
• Develop communication and change management plans.
• Facilitate leadership steering committee meetings.
• Manage stakeholder expectations and escalations.
• Promote adoption of the future-state operating model.
• Maintain transition risk registers.
• Develop mitigation and contingency plans.
• Establish regular governance reviews.
• Track corrective actions and issue resolution.
• Track transition benefits against business case assumptions.
• Identify improvement opportunities.
• Monitor productivity, quality, and service performance.
• Report progress to executive leadership.
• Standardize processes and best practices.
• Identify automation and digitization opportunities.
• Support continuous improvement initiatives.
• Drive scalability and operational excellence within GBS.
  
  

• Bachelor's degree in business, Finance, Engineering, Operations, Human Resources, Information Technology, or related field. Master's Degree (MBA or equivalent) preferred.
• 10+ years of professional experience.
• 7+ years leading global transition, transformation, shared services, outsourcing, or GBS programs.
• Demonstrated experience transitioning work from global locations into shared service or offshore environments.
• Strong experience managing cross-functional and multi-country programs.
• Proven track record delivering operational efficiencies and business case benefits.
• Experience working within multinational organizations.