Production Support Engineer

About Us

Kumaran Systems: Engineering Future-Ready Transformations Since 1992, Kumaran Systems has been helping enterprises bridge the past and the future, reimagining legacy systems and embracing AI-led possibilities. With over 34 years of delivery excellence, we specialise in re-engineering core applications, driving cloud transformation, and building automation-first, GenAI-enabled ecosystems across the Banking and Financial Services, Insurance, Telecom, and Automotive sectors. We help organisations not just upgrade their systems but reimagine what’s possible.

Why Kumaran?

We blend engineering discipline with AI innovation, helping clients modernise with confidence, automate with clarity, and scale with purpose. Our global delivery model ensures agility, responsiveness, and seamless collaboration, with clients always at the heart of every engagement. At Kumaran, we don’t just solve problems, we engineer future-ready transformations.

Role Summary

We are looking for an Application Support Engineer with strong experience in supporting Java-based applications and integration middleware. The ideal candidate will have hands-on exposure to IBM MQ, Autosys job scheduling, enterprise monitoring tools (preferably Dynatrace), and solid Linux/Unix and SQL skills. Prior experience in banking or financial services is an added advantage.

Key Responsibilities

• Provide L2/L3 support for business-critical Java applications in production and non-production environments.
• Monitor application health, performance, and availability using Dynatrace or similar APM/monitoring tools.
• Manage and troubleshoot IBM MQ messaging, including queues, channels, and message flows.
• Configure, schedule, and maintain Autosys jobs; analyze job failures and ensure timely resolution.
• Perform root cause analysis for incidents and problems; implement preventive measures and permanent fixes.
• Work with Linux/Unix systems to perform log analysis, process monitoring, deployment support, and environment checks.
• Write and optimize SQL queries for data analysis, troubleshooting, and reporting purposes.
• Collaborate with development, infrastructure, and business teams to ensure smooth application operations and changes.
• Create and maintain support documentation, runbooks, and standard operating procedures.
• Communicate effectively with stakeholders, providing clear status updates, incident reports, and technical explanations.
  
  

• Java Application Support:
• Experience in supporting Java/J2EE applications in production environments.
• Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
• IBM MQ:
• Hands-on experience with IBM MQ configuration and administration.
• Ability to debug messaging issues and monitor message queues and channels.
• Autosys Job Scheduling:
• Experience creating, modifying, and troubleshooting Autosys jobs.
• Understanding of job dependencies, calendars, and event handling.
• Monitoring Tools (Preferably Dynatrace):
• Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
• Ability to interpret dashboards, traces, and alerts to identify performance issues.
• Linux/Unix:
• Strong command-line skills (file operations, processes, network commands, shell basics).
• Experience with log analysis and basic scripting is a plus.
• SQL:
• Strong SQL querying skills (joins, aggregations, filters, performance considerations).
• Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.
• Communication:
• Good written and verbal communication skills.
• Ability to interact with business users and technical teams in a clear and professional manner.

• Domain Knowledge:
• Banking or financial services domain exposure (preferred but not mandatory).
• Familiarity with payments, core banking, or trading systems is an advantage.
• Additional Nice-to-Have:
• Experience with incident management tools (e.g., ServiceNow, JIRA).
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Basic scripting (Shell, Python, etc.) for automation of routine tasks.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).