Product Architect ISG

Job Summary

Extensive hands-on experience with Connex switch transaction processing & their associated components.

Excellent analytical and troubleshooting skills across ATM POS and payment schemes.

Good knowledge on Authorization Processing (AP) component AP maintenance & AP online transaction processing.

Understanding of debugging Connex modules and troubleshoot the issues in transaction processing.

Expertise in TAL COBOL S-COBOL and TACL programming languages.

Responsibilities

Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.

Responsible for ensuring high-quality customer service operational efficiency and continuous process improvement.

Act as the first point of escalation for complex or high-priority customer issues.

Coordinate with infrastructure application and network teams to resolve cross-functional issues.

Drive root cause analysis and implement preventive measures for recurring incidents.

Maintain and update operational documentation runbooks and support procedures.

Strong analytical problem-solving team collaboration and decision-making skills.

Certifications Required

CONNEX