Principal Incident Management

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Job Title

Principal, Incident Management

About Your Role

As the Incident Management - Sr Advisor I, you will oversee complex incident management processes, ensuring efficient resolutions and reducing business impact. Your deep expertise will be critical in mitigating risks and continuously improving our incident response protocols. You will work closely with cross-functional teams to support Fiserv’s commitment to operational excellence and client satisfaction.

What Youll Do

• Drive excellence in the incident management process to ensure swift resolution and minimal business impact.
• Collaborate with various departments to enhance incident response strategies and protocols.
• Analyze incident trends and develop action plans to prevent future occurrences.
• Ensure all incidents are documented accurately and comprehensively.
• Provide insights and recommendations for process improvements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
  
  

Experience Youll Need To Have

• 8+ years of experience in incident management and response
• 4+ years of experience with Confluence and Jira for managing release and incident tickets
• 4+ years of experience with CI/CD pipelines, SQL, and Kibana
• 8+ years of an equivalent combination of educational background, related experience, and/or military experience
  
  

Experience That Would Be Great To Have

• Experience with monitoring tools such as AppDynamics or other APM solutions
• Experience with the Atlassian Suite and ServiceNow for incident management
  
  

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Diversity And Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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