Oracle CX Billing - Director

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Oracle CX Billing Director you will lead client-facing consulting efforts focused on Oracle lead to revenue solutions, helping organizations align billing, sales automation, marketing automation, and customer experience capabilities with business objectives. As a Director, you will set strategic direction, drive business growth, and guide multiple workstreams while shaping executive relationships, mentoring future leaders, and translating vision into practical actions within our Digital Core Modernisation practice. In this role at PwC Acceleration Center India, you will work across Oracle CX programs to assess client needs, shape solution approaches, and support delivery that aligns with quality, integrity, inclusion, and commercial focus.

Responsibilities

• Leading Oracle CX billing and lead-to-revenue solution design for client engagements, translating business needs into functional requirements and deployment plans
• Directing configuration and integration of Oracle Revenue Management and Billing, Oracle CC&B, CPQ Cloud, RMCS, Zuora Billing, and related customer experience tools
• Overseeing project delivery across multiple workstreams, aligning scope, timelines, dependencies, and issue resolution across technical and functional teams
• Guiding client conversations on revenue operations, order-to-cash processes, subscription billing, collections management, and accounts receivable processes
• Developing roadmaps for customer data management, sales automation, service center workflows, and revenue lifecycle improvements
• Leading business development activities by shaping solution offerings, identifying client opportunities, and advancing Oracle CX market positioning
• Coaching teams on implementation methods, process redesign, and solution validation across complex billing and customer experience environments
• Driving adoption of digital tooling, analytics, and AI-enabled methods to improve delivery efficiency and client outcomes
  
  

• At least a Bachelor's degree
• At least 17+ years of experience
• Oral and written proficiency in English required
  
  

• Preference for at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
• At least one of the following: Oracle Cloud certification in Lead-to-Revenue or related Oracle Customer Experience (CX) Revenue Cloud applications
• Demonstrating Oracle CX Billing or Revenue Cloud delivery experience
• Leading client conversations across billing, revenue, and collections topics
• Translating market needs into Oracle solution strategies
• Developing executive presentations and thought leadership materials
• Balancing multiple pursuits while coaching team members
• Strategic CX Leadership
• Define the enterprise-wide Oracle CX strategy aligned with business goals and customer experience objectives.
• Build a multi-year roadmap covering Oracle Sales, Service, Marketing, Commerce, CPQ, and CX Analytics.
• Drive digital transformation initiatives focused on customer-centric processes.
• Advise executive stakeholders on innovation, platform modernization, and best practices.
• Solution Architecture & Platform Management
• Serve as the platform owner for the full Oracle CX Cloud suite.
• Oversee solution architecture, design standards, data flows, and integration patterns (OIC, REST APIs, middleware).
• Ensure high availability, scalability, and performance of CX applications.
• Evaluate new Oracle CX capabilities and lead adoption initiatives.
• Program & Project Delivery
• Lead full lifecycle Oracle CX implementations, migrations, and enhancement programs.
• Manage delivery teams including internal resources, system integrators, and vendors such as Oracle.
• Oversee project governance, budgets, timelines, and risk management.
• Enforce quality standards across configuration, testing, deployment, and change management.
• Customer Journey Optimization
• Partner with Sales, Marketing, Service, and Product teams to enhance customer touchpoints.
• Map and modernize customer journeys using Oracle CX capabilities.
• Implement automation, personalization, AI/ML, and omnichannel engagement solutions.
• Data, Reporting & Analytics
• Drive CX analytics strategy using Oracle Analytics Cloud, CX Reporting, OTBI, and BI Publisher.
• Oversee customer insights, segmentation, dashboards, and KPI frameworks.
• Ensure data governance, quality, and compliance across CX platforms.
• Team Leadership
• Lead and mentor CX architects, functional consultants, administrators, developers, and business analysts.
• Build a high-performing team culture focused on innovation, collaboration, and continuous improvement.
• Oversee resourcing, workload planning, and vendor management.
• Stakeholder & Change Management
• Act as the primary liaison between business leaders and technical teams.
• Manage communications, training, and adoption strategies for new CX capabilities.
• Serve as an escalation point for CX operational or platform issues.
• Compliance, Security & Risk Management
• Ensure CX platforms adhere to security, regulatory, and audit requirements.
• Oversee access controls, data privacy measures, and best practices for safe customer data handling.
• Implement risk mitigation strategies for mission-critical CX systems.