Operations Generalist Payments

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who We Are

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

ACV Auctions in Chennai, India are looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. Our global product and technology organization spans product management, engineering, data science, machine learning, DevOps and program leadership. What unites us is a deep sense of customer centricity, calm persistence in solving hard problems, and a shared passion for innovation. If you're looking to grow, lead, and contribute to something larger than yourself, we'd love to have you on this journey. Let's build something extraordinary together. Join us in shaping the future of automotive!

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.

Who We Are Looking For

Our Operations teams are the glue that keeps our business running in the most efficient, customer focused and professional manner. As vehicles sell via our auction platform, our Operations team made up of the Titles, Transportation, Arbitration, Payments, Processing and Resolutions teams ensure that our customers receive the best buying and selling experience. The Operations Generalist will play a strategic role amongst the Operations teams. They will learn and become experts in all aspects of how these teams operate in order to identify and implement process improvements, perform various operational tasks as needed and act as a lead in times when management if offsite or unavailable. This is an opportunity for someone to learn our business from many angles and position oneself for future leadership opportunities within our growing company.

What You Will Do

• Learn and perform various operational tasks within our Operations teams, including Titles, Transportation, Arbitration, Payments, Resolution and Processing
• Identify, propose and implement key process improvements
• Act as a Lead and escalation point for associates when members of the leadership team may be out of the office or managing other priorities
• Perform a variety of operational tasks as needed to support team functions and ensure seamless operations.
• Work closely with all Operations teams to facilitate smooth interactions and effective problem-solving across different functional areas.
• Ensure that all activities and improvements align with our commitment to delivering an exceptional buying and selling experience for our customers.
• Monitor and analyze operational performance metrics, providing insights and recommendations to enhance team performance and operational outcomes.
• Perform additional duties as assigned.
  
  

What You Will Need

• Ability to read, write, speak and understand English.
• High School Diploma required
• 3+ years’ related experience
• Must be solutions oriented and persistent in the face of objections and obstacles while maintaining good relationships.
• Be detail oriented and organized. Highly self-directed and proactive, with the ability to manage a high-volume or work in a dynamic, fast paced environment
• Ability to uphold and demonstrate the highest level of integrity in all situations.
• Excellent organizational and administrative skills, attention to detail and follow up skills.
• Ability to meet deadlines.
• Ability to handle multiple priorities.
• Ability to work independently.
• Strong time management skills.
• An eye for identifying and implementing process improvements.
• Strong communication skills and ability to work across multiple functions.
• Ability to multi-task and be comfortable in fast-paced operation.
  
  

This role is remote in Chennai, IN and will be working 5:30 PM - 2:00 AM IST.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

Data Processing Consent

When you apply to a job on this site, the personal data contained in your application will be collected by ACV Auctions Inc. and/or one of its subsidiaries ("ACV Auctions"). By clicking "apply", you hereby provide your consent to ACV Auctions and/or its authorized agents to collect and process your personal data for purpose of your recruitment at ACV Auctions and processing your job application. ACV Auctions may use services provided by a third party service provider to help manage its recruitment and hiring process. For more information about how your personal data will be processed by ACV Auctions and any rights you may have, please review ACV Auctions' candidate privacy notice here. If you have any questions about our privacy practices, please contact datasubjectrights@acvauctions.com.

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