Mortgage Operations Manager

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Under the general direction of a department manager, responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions. Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met. Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues. Communicates new policies, procedures, and products to staff. Maintains a high level of customer service both internally and externally. Provides ongoing training, coaching, motivating, and team building of support staff. Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff. Approves employee time records, work assignments, vacations, sick pay, etc.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically four or more years of relevant experience
  
  
  

Preferred Skills/Experience

• Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
• Strong decision-making, analytical and problem-solving skills
• Good organizational and project management skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Basic knowledge of human resources policies and programs
• Effective interpersonal skills
• Ability to thrive in a team environment and effectively lead individuals
  
  
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

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