Manager I Global Delivery

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Team Overview

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

As the Manager of Global Delivery, you will work with multiple groups and have a broad impact on the customer experience, process management & optimization and compliance, as you drive a culture focused on innovation through process improvements, automation, implementing new tools, and developing global standards. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• A minimum of 10 years of batch process experience, capabilities and industry knowledge to understand customer challenges and to create solutions that deliver tangible results.
• Experience in managing a large team of system designers, coders, analysts or solution consultants.
• Works well in a team setting fostering collaboration and working towards consensus.
• Skilled in delivering high-quality output ‘On-time’ in a fast-paced environment with competing priorities.
• Ability to explain complex technical and analytical concepts across any audience.
• Ability to identify and troubleshoot processing issues and understand how strategic goal measurements impact department level goals.
• Demonstrate the ability to identify opportunities to optimize performance.
• Accountable for the performance, growth and results of the team and owns the employee life cycle. (i.e. hiring, evaluating talent, coaching, performance management, retention, etc.)
• Act as the liaison between various business units to implement custom solutions and to ensure implementations are successful, on-time, and within budget.
• Present solutions to senior management team and clients/prospects to generate value add campaigns and drive revenue through development of new batch solutions.
• Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences.
• Interface with a variety of groups in order to perform required tasks, create high level design, development and implementation
• Represents the business unit to define requirements and business cases for technology developments.
• Oversee Modernization initiatives and support in migration journey
  
  

Required Knowledge And Experiences

People Management

• Establish team goals and provide directions for accomplishing the same
• Responsibility for direct reports (1:1s, coaching, reviews, comp, etc.)
• Develop “top 2 / bottom 2” plan for directs
• Foster team culture (regular team meetings, outings, collaboration, etc)
  
  

Business Management

• Responsible for the assignment & quality delivery of all orders within the purview of assigned area
• Active participation in the Batch leadership responsibilities & duties as assigned
• Fostering of Enterprise relationships directly related to assigned area
  
  

Execution

• Superior ability to manage & troubleshoot orders for assigned area & across Global Delivery
• Deep understanding of our processes, capabilities & data
• Batch Solutions Improvement
• Lead & drive initiative that demonstrably improves efficiency or revenue across the Global Delivery team
• Secure buy-in and agreement from peers and Batch leadership
• Active and strong participation in Batch Leadership Responsibility
• Direct responsibility for key function of leadership team such as metrics, compliance process, or owner of key Batch responsibility as assigned
  
  

Mentorship and Guidance

• Visible & present leader who actively mentors or develops key relationships with associates in Batch or across TU & provides guidance / coaching
• Training & Grooming team members in product & process aspects
  
  

Expectation

• Support in US hours based on business requirements
• Good knowledge of SQL, Python
• Experience in handling large migration programs
  
  

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Manager I, Implementation Analysis

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