Manager - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the overall performance of financial operations by achieving operational compliance, adherence to budgets and reinforcing strategic direction in daily operations. Ensures compliance with industry and Company technical requirements, standards, policies and procedures. Promotes a customer-driven service culture. Acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering. Manages a team which may include exempt and non-exempt employees. Serves as subject matter expert and provides guidance to employees as required.

Job Description

Job Summary:

Responsibilities

Manager of the Reliability Residential Engineering Incident Management team. This position will lead the team and is responsible for the following activities:

• Provide leadership and direct a team of Engineers in the triage/troubleshooting of Video/Xfinity Home products / HSD /Gateway Modem devices for both RDK & Legacy
• Taking part in the Change Control process to ensure that any software system changes meet documentation and testing standards before they are deployed, and engaging all appropriate resources to troubleshoot operational issues
• Provide technical solutions to operational problems, mitigate and identify root cause
• Trending and monitoring FW deploys to ensure stability
• Working with Engineering, QA and Incident Managers to identify and address issues, gaps and remediate high-severity incidents
• In-take for new hardware, products and services
• Working with team members to ensure the correct SOP’s and triage documents are created and maintained
• Training & mentoring of new and junior team members
• Oversee and administration of Unix / Linux systems, and relational database management systems
• Incident, Problem and Change ticket management using IOP, JIRA, etc.
• Utilize SVN, GIT, Apache MVN, Ruby, Python, Perl, Bash, scripting, automation, tools development, to contribute to the implementation of new residential, commercial or opensource products and services
• Use SQL Developer, Splunk, Tableau, Haystack, Datadog, etc. to trend and model data to identify issues.
• Travel as required
  
  

Work is performed in a 24/7 operations environment and must be available to work weekends and holidays on an on-call basis. This position will interface with internal groups such as the Comcast Technology Solutions, Broadband CPE HW Development, Broadband CPE SW/FW Development, Quality Assurance, CPE Security, CPE Engineering, XH Engineering, Program Management and various technical operations teams to ensure the products and services meet our requirements.

Qualifications 

• Strong Communication Skills
• Associates degree in Computer Science or Engineering is required.
• Bachelors degree (preferred).
• 12+ years network engineering / operations experience or has demonstrated aptitude to perform at this level
• 12+ years Broadband CPE for Cable/MSOs
• Home security or ZigBee experience is a plus.
• Technical knowledge of design, development and certification for the following: WiFi experience (802.11 standards / features), DOCSIS, EPON/DPOE HW/SW, Voice PacketCable 1.0, 1.1 and 2.0 (IMS/NCS), Software/Firmware Development process
• Regular, consistent and punctual attendance
  
  

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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