Manager - Customer Quality Assurance

Your Contribution

Customer PPM within defined targets

Customer complaints within defined targets

Customer Satisfactions

Customer audits follow up and closure on time.

Response to customer on time.

Your Experience and Qualification

Qualification: BE. B. Tech In Mechanical/Automobile
Experience: 12 to 15 years’

Customer Quality Assurance:

In process Quality support to production.

Manage and coordinate the Quality issues (Customer complaints and Concerns) between the Customer plant and Mahle Plant.

Interact with the customers for their requirements and needs on the seral production parts.

Respond to the customers on time for the containment actions and counter measures within the defined timeline.

Active participation in Customer complaint management for (8D) Root cause analysis and corrective action implementation within the defined timeline.

Tracking of Customer scorecard for Quality results and ensure customer wise quality metrics are met within the defined targets.

Sending monthly reports to the customer based on their request – 4M Change declaration, PDI Inspection reports and Layout inspection reports.

Active participation in Field claim issues / Top Quality issues for Root cause analysis and corrective action.

Obtain PPAP approval for the serial production parts for any Process changes / 4M changes.

Customer audit coordination and action follow up and closure.

Coordinate for Customer satisfaction survey.

Verification of CAPA for the past customer complaints for sustenance in the process.

Participate in the internal rejection analysis to identify the failure modes related to potential customer complaints and initiate corrective action.

Add advantage: Handled Hyundai customer

Customer Quality Feedback

Customer Complaint Management (RCA) – 0kms / Field issues

Sending monthly reports to Customer

PPAP Preparation for serial production parts.

LPC for all NPD parts

Customer audit coordination.

MINIMUM REQUIREMENTS

Fluent written and spoken English and Tamil.

Excellent administration skills. 

Passion to learn new concepts, technologies, and processes

Our Offering;

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, once your profile will get shortlisted.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions?   
swati.kshirsagar@MAHLE.COM