Major Incident Manager
Talentmate
India
4th September 2025
2509-2544-239
Job Description
- A globally focused shipping and terminal organisation.
- Achieve its goals by successfully innovating and creating world class solutions.
With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, the client is one of the worlds leading liner shipping companies.
Job Description
- Manage and lead the resolution of major incidents to restore services efficiently.
- Coordinate cross-functional teams to identify root causes and implement solutions.
- Ensure timely communication with stakeholders regarding incident updates and resolutions.
- Develop and maintain incident management processes and documentation.
- Analyse incident trends to identify areas for improvement and risk mitigation.
- Act as a point of escalation for critical incidents within the organisation.
- Collaborate with service teams to ensure adherence to SLAs and operational standards.
- Provide post-incident reports and recommendations for future prevention.
A successful Major Incident Manager should have:
- A degree in computer science, information technology, or a related field.
- Experience in managing incidents in a technology-focused environment.
- Strong problem-solving and decision-making abilities under pressure.
- Excellent communication skills to engage with technical and non-technical stakeholders.
- Knowledge of incident management frameworks and tools.
- A proactive approach to identifying and addressing potential risks.
- Competitive salary package.
- Opportunity to work with a leading organisation in the technology industry.
- Professional development and growth opportunities in the Chennai location.
- Inclusive and collaborative work environment.
- Comprehensive benefits, including paid leave and insurance.
Contact: Pratanu Chakraborty
Quote job ref: JN-092025-6826507
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Chennai ,Tamil Nadu |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Transportation Logistics Supply Chain And Storage Wholesale Import And Export And Freight And Package Transportation | ||
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