M - Service Line Specialist

ServiceNow Licensing, Pricing and Contract Analyst

About The Role

ServiceNow Licensing, Pricing and Contract Analyst, you will make an impact by providing licensing advisory, pricing support, entitlement governance, and contracting operations for ServiceNow solutions. You will be a valued member of the ServiceNow Business Group and work collaboratively with Sales, Presales, Finance, Legal, Procurement, Delivery teams, MSP Licensing Support, and ServiceNow account stakeholders.

In This Role, You Will

• Support ServiceNow licensing activities including product mapping, SKU identification, entitlement validation, and licensing recommendations.
• Partner with sales and presales teams to address licensing inquiries, customer requirements, subscription renewals, and commercial requests.
• Prepare pricing worksheets, quote comparisons, renewal analyses, and commercial documentation while validating quantities, contract terms, and pricing assumptions.
• Assist with contract documentation, approval tracking, version control, and maintenance of audit-ready records related to licensing and subscription agreements.
• Monitor licensing requests, track open actions, prepare operational reports, and contribute to process improvement, governance, and automation initiatives.
  
  

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office in Bangalore or Chennai, based on business needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programmes.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What You Need to Have to Be Considered

• Experience in software licensing, SaaS pricing, quote operations, software asset management, renewals, commercial operations, or related functions.
• Good understanding of ServiceNow licensing models, subscriptions, pricing structures, entitlement management, and contracting processes.
• Experience preparing pricing analyses, quote comparisons, commercial documentation, and licensing support materials.
• Strong proficiency with spreadsheets, data validation, reporting, tracking tools, and structured documentation management.
• Excellent attention to detail, communication, stakeholder management, and the ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree or equivalent experience.
• Willingness to work during US business hours and provide extended support during critical business periods.
  
  

These Will Help You Stand Out

• Knowledge of Managed Service Provider (MSP) licensing models and governance processes.
• Experience supporting software renewals, subscription management, and entitlement compliance programmes.
• Familiarity with commercial contract review processes and cross-functional collaboration with legal, procurement, and finance teams.
• Understanding of software asset management practices and licensing optimisation strategies.
• ServiceNow platform knowledge, certification, or related software asset management experience.
  
  

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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