Learning and Quality Manager

We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.

✨ Key Responsibilities:

• Lead the property’s Learning & Development initiatives
• Plan and deliver engaging training programs aligned with IHG standards
• Drive service excellence and quality standards across the resort
• Monitor guest feedback, quality scores and brand standards
• Conduct quality audits and identify opportunities for improvement
• Partner with HODs to identify training needs and develop colleagues
• Support onboarding, induction and ongoing development programs
• Drive a strong learning culture and continuous improvement mindset
• We’re Looking For:
• Relevant experience in Learning & Development / Quality within the hospitality industry
• Strong understanding of luxury hospitality and service standards
• Excellent communication, presentation and facilitation skills
• Passion for people development and service excellence
• Strong interpersonal and stakeholder management skills
  
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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