Lead Specialist Network Operations

Job Title: Lead Specialist, Network Engineer

About the role:

This is an exciting opportunity to join our team as we continue to modernize and evolve our global network infrastructure. Built on a strong and well-managed Cisco Meraki foundation, we are actively expanding our Zero Trust architecture and cloud security capabilities through Zscaler.

As a Network Engineer, you will play a key role in shaping the future of our network by helping to drive initiatives that improve connectivity, security, resiliency, and operational efficiency across the organization. You'll have the opportunity to work with modern enterprise networking technologies, participate in large-scale infrastructure projects, and help guide the transition toward cloud-delivered security and Zero Trust networking.

This role offers a unique blend of day-to-day operational support, network architecture, project delivery, and next-generation security technologies. If you're passionate about networking, security, automation, and solving complex technical challenges, we'd love to hear from you.

Position Summary

We are seeking an experienced Network Engineer to design, implement, maintain, and support enterprise network infrastructure across multiple locations. The ideal candidate will possess strong technical knowledge of Cisco and Meraki networking technologies, cloud security platforms, routing and switching, and end-user connectivity troubleshooting. This role requires hands-on experience with network design, deployment, and operational support, as well as the ability to travel to company locations as needed.

Key Responsibilities

• Design, implement, and support enterprise LAN, WAN, wireless, and security infrastructure.



• Manage and support Cisco Meraki environments, including:



• Meraki Wireless Access Points



• Meraki MS Switching



• Meraki MX Security Appliances



• Configure, maintain, and troubleshoot Cisco networking equipment, including:



• Cisco Routers



• Cisco Catalyst Switches



• Cisco ASA Firewalls



• Administer and support Zscaler cloud security solutions, including:



• Zscaler Internet Access (ZIA)



• Zscaler Private Access (ZPA)



• Zero Trust Branch (ZTB)



• Zscaler Branch Architecture (ZBA)



• Implement and support Zero Trust networking architectures and secure access solutions for branch offices and remote users.



• Configure, optimize, and troubleshoot routing protocols, including:



• BGP



• EIGRP



• OSPF



• Perform network capacity planning, architecture reviews, and infrastructure design.



• Lead network installations, upgrades, migrations, and refresh projects.



• Troubleshoot network, wireless, routing, switching, VPN, and security-related issues.



• Diagnose and resolve connectivity and performance issues affecting:



• Windows clients



• macOS clients



• Coordinate network equipment procurement, asset lifecycle management, and vendor engagement.



• Work with service providers, vendors, and internal stakeholders to deliver network solutions.



• Create and maintain network diagrams, standards, operational procedures, and technical documentation.



• Participate in network incident response, root cause analysis, and problem management activities.



• Evaluate emerging technologies and provide recommendations that improve network performance, security, and operational efficiency.



• Support automation initiatives and continuously improve operational processes.



• Provide after-hours support and participate in an on-call rotation as required.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent work experience.



• 5+ years of enterprise network engineering experience.



• Strong hands-on experience supporting Cisco Meraki solutions, including wireless, switching, and MX security appliances.



• Experience configuring and troubleshooting Cisco routers, switches, and ASA firewalls.



• Experience administering Zscaler security platforms, including ZIA, ZPA, ZTB, and ZBA.



• Strong understanding of:



• TCP/IP



• DNS



• DHCP



• VLANs



• VPNs



• Network Security



• Wireless Networking



• Proven experience implementing and troubleshooting:



• BGP



• EIGRP



• OSPF



• Experience troubleshooting network-related issues on both Windows and macOS endpoints.



• Experience with network architecture, deployment, and operational support.



• Strong analytical, documentation, and problem-solving skills.



• Excellent interpersonal and communication skills.



• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Cisco CCNA, CCNP, or equivalent certification.



• Cisco Meraki CMNA, ECMS, or related certifications.



• Zscaler certifications or experience with Zero Trust architectures.



• Experience with network automation and scripting using Python, PowerShell, APIs, or similar tools.



• Experience supporting cloud networking environments such as AWS or Azure.



• Familiarity with network monitoring, performance management, and troubleshooting tools.



• Experience supporting global or multi-site enterprise environments.



• Experience participating in network modernization and transformation initiatives.

Travel Requirements

• Ability to travel domestically and internationally as required.



• Travel may be required for:



• Network installations



• Site surveys



• Infrastructure upgrades



• Project deployments



• Troubleshooting and operational support



• Estimated travel requirement: 10-25%.

What You'll Work On

As part of our team, you'll help drive initiatives including:

• Expansion of our Zscaler-based Zero Trust architecture.



• Branch modernization leveraging Zero Trust Branch technologies.



• Global wireless, switching, and security refresh projects.



• Network automation and operational efficiency improvements.



• Cloud security and secure access transformation initiatives.



• Standardization and modernization of enterprise network services worldwide.

This is an opportunity to directly influence the future direction of our network and security architecture while working with industry-leading technologies in a collaborative, global environment.

Technical Skills Summary

Networking

• Cisco Meraki Wireless



• Cisco Meraki Switching



• Cisco Meraki MX Security Appliances



• Cisco Routers



• Cisco Catalyst Switches



• Cisco ASA Firewalls



• LAN/WAN Technologies



• TCP/IP, DNS, DHCP



• VLANs and VPNs

Routing

• BGP



• EIGRP



• OSPF

Security

• Zscaler Internet Access (ZIA)



• Zscaler Private Access (ZPA)



• Zero Trust Branch (ZTB)



• Zscaler Branch Architecture (ZBA)



• Zero Trust Network Access (ZTNA)



• Firewall and Security Policy Management

End User Support

• Windows Network Troubleshooting



• macOS Network Troubleshooting

Infrastructure

• Network Design



• Network Procurement and Equipment Ordering



• Network Installation and Deployment



• Network Documentation



• Vendor and Carrier Management



• Network Lifecycle Management

Automation & Operations

• Network Automation



• Python, PowerShell, APIs



• Monitoring and Performance Analysis



• Incident and Problem Management

This version presents the role as more than a support position. It highlights the opportunity to be part of a strategic transformation from a traditional network model to a modern Meraki and Zscaler-based Zero Trust architecture, which tends to attract stronger senior-level candidates.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Infrastructure and Cloud Operations

Job Family: TECHNOLOGY

Organization: OCTO

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 25637