Lead - SD Management

Company Description

Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Accounts Payable:

Invoice Processing

• Handle the Blocked/Parked resolutions
• Update AP GL tracker for resolution required from the GL Team
• Statement Reconciliations
• GRIR Query Resolution
• Execution of Vendor Payment runs
• Process all invoices assigned within the required Turn-Around-Time
• Reversals and corrections of incorrect posted invoices
  
  

Payments

• Creating Payment Proposal as per the schedule after performing Duplicate Invoice Report
• Performing audit for payment proposal list and payment exception list
• Getting the identified errors corrected for final payments list approval from market before completing it
• Downloading the payment file from an ERP and uploading it into the right banking website with correct value date to arrange the same for authorization before the cut-off time
• Forecasting the payment value to treasury team
• Maintain Payment Transit Evidence for audit compliance
• Verifying the emergency manual payments before sending it to market for approval and manager to sign-off for immediate payment and forecasting
• Performing Intercompany netting activities before the settlement day for its successful uploading in the intra-netting website for correct net-off values
• Having a track of all payment deviations i.e. reject, refund and return to follow-up with CRC to contact vendor and get their bank details corrected by Vendor Master Team
  
  

Vendor Master

• Handling Urgent Requests  Track all the Work-in-progress creations/modifications in the follow up tracker
• Research and Setup/Update/edit vendor accounts in the System
• Follow up with the requester/vendor for discrepancy
• Track all the Work-in-progress creations/modifications in the follow up tracker
  
  

CRC

• Handle Customer Queries on email and via Phone calls
• Research queries and respond to customers in an appropriate manner
• Following on aged cases for timely resolution
• Researching & responding the newly assigned emails
• Creating cases for the Emails received
  
  

Overall

• Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
• Track and report Service Level Agreement (SLA)
• Acting as a backup to the Team lead as and when required
• Perform Quality checks as per the agreed criteria
• Participate in Quality and Continuous improvement initiatives
• Create and publish Management Reports
• Active participation in Learning & Developments
• Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change
• Month End Closer/Year End Closer activities to be performed based on the schedule
• Coordinating with external clients and internal stakeholders via email to resolve the issues
• Explore for continuous process improvements and share best practices across teams
  
  

R2R:

Activities

General Accounting / Fixed Assets / Bank Reconciliation / Reconciliation / Inter Company / Reporting

• Prepare and post monthly journals
• Month end close activities within timeline
• Perform Account Reconciliations as per procedure
• Master Data Maintenance (GL, FA, etc.)
• Process periodic/ adhoc report request from Customers
• Query handling for Customers
• Perform quality check to prevent errors
• Follow and Maintain Standard Operating Procedure (SOP)
• Adherence to Control and Compliance
  
  

10 .Ensure MEC/Activity Check List are tracked and maintained

Accounts Receivable:

Cash Application

• Download bank statements and perform daily work allocation to the team
• Review and apply the cash/credit flow into the system against invoice/debits which is not been automatically applied by the system itself
• Research and resolve unidentified & unapplied payments
• Research and respond to generic mailbox queries
• Prepare weekly/daily Tracking report for the unapplied credits on the customer account
• Participate in weekly calls with clients to resolve process issues
• Update Cross entity payment trackers
• For language dependent cases update Trackers and work with language enabled delivery centers for closure
• Handle Bad debt recoveries
  
  

Overall

• Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
• Track and report Service Level Agreement (SLA)
• Acting as a backup to the Team lead as and when required
• Perform Quality checks as per the agreed criteria
• Participate in Quality and Continuous improvement initiatives
• Create and publish Management Reports
• Active participation in Learning & Developments
• Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change 11. Month End Closer/Year End Closer activities to be performed based on the schedule
• Work allocation to the team  Coordinating with external clients and internal stakeholders via email to resolve the issues
• Explore for continuous process improvements and share best practices across teams
  
  

Qualifications

• Has worked in BPO industry program under AP/AR or GL .
• Technical expertise: Expertise in handling functions on an ERP platform
• Ability to provide exceptional customer experience
• Ability to understand & analyze an issue or problem and to develop & suggest corrective actions
• Good interpersonal skills and team player
• Strong communication skills (verbal and written, strong command of English language)
• Understanding of accounting concepts and principles
• Working knowledge and experience on ERP systems
• Target oriented with strong focus on meeting SLA commitments
• Eye for detail and accuracy

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