Knowledge Management Associate

Knowledge Management Associate

Description

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

The WBG Controllers (formerly WFA) Vice Presidency is responsible for all aspects of the financial reporting and internal control framework for IBRD/IDA IFC and MIGA, and the extensive Trust Fund/Partnership portfolio of the World Bank Group (WBG) entities. It supports an appropriate fiduciary control framework and administering disbursements for WBG lending and leads the client service function for the World Bank Group’s corporate expenses.
Organizationally, Controllers is comprised of three departments: (1) Corporate Accounting, (2) Loan & Financial Operations, and (3) Financial Operations and the Solutions and Transformation division mapped under Vice President’s Front Office. In Controllers, our mandate supports both internal and external clients while we focus on delivery, optimization, impact, and people & culture.

Controllers AskAccounting Chennai (CTRAN)  

Within Controllers, AskAccounting (CTRAN), based in Chennai, operates under the Financial Operations department and is responsible for the following core functions: 

• Client Support on queries related to administrative expenses such as official travel, global travel card, payroll, staff receivables, payments to vendors and consultants, and tax
• Documentation for Accounting Business Services SharePoint site and communication to internal stakeholders including finance staff, task team leaders (TTLs), and budget approvers.
• Transaction Support including credit limit increases on Global travel card.
• Vendor Call Backs requesting confirmation from vendors on change requests to their master data.

CTRAN is looking to recruit a suitable candidate for the Knowledge Management Associate position in the team. The candidate should be willing to work night shifts and be flexible to change shifts based on business requirements.  

What you will do

The Knowledge Management Associate will be responsible for these core functions:

Client Support 

• Provide client support via phones and emails on travel, global travel card, payroll, staff receivables, payments to vendors and consultants, and tax
• Provide subject matter expertise on any of the supported content areas
• Review calls and emails of the team and provide feedback to analysts
• Review training material; Deliver training for the unit
• Initiate weekly and fortnightly knowledge huddles; Share content discussed with the team; Coordinate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received
• Generate and prepare the weekly, monthly and quarterly reports for the unit
• Review internal processes and suggest process improvements 
• Send surveys to clients and collate client feedback on services provided; Clarify survey comments with clients within one week of receiving the comments; Record moderated details as per survey moderation process; Suggest process improvements to senior management

Documentation

• Identify, author and review pages on the Accounting Business Services site (http://accounting – Intranet link) as per writing style guide and ensure content accuracy; Participate in user acceptance testing (UAT); Close documentation ticket within deadline communicated/planned
• Manage small to medium documentation projects; Coordinate with business units and participate in project meetings; Coordinate with team and ensure documentation completed within deadlines
• Author and review process documents; Coordinate testing of process documents created
• Liaise with business units to clarify documentation requirements; Participate in documentation project meetings
• Review and update training material; Participate in documentation training; Mentor new authors
• Triage and post news items to the Accounting Business Services website
• Author project, fiscal year-end, regular and ad hoc related announcements and kiosks; Submit kiosks to Internal Communications team within TAT
• Train analysts on documentation and publishing activities

Selection Criteria

Attention: "Preference will be given to local talent, that is, applicants that are authorized to work in the duty station for any employer. Internal applicants may apply per existing guidelines."

What you will bring

Candidates must have:
• A Bachelor’s degree
• A minimum of one year of relevant experience in client services. Experience in handling help-desk operations will be an added advantage
• Strong verbal and written communication abilities, with the capacity to express ideas and opinions clearly, confidently, and without errors
• Ability to execute tasks independently; Attention to detail
• Strong data analytical skills
• Ability to gather, organize, and present data in a user-friendly format that supports decision-making
• Basic skills in MS Word, PowerPoint, and Forms
• Working knowledge of data analysis and visualization tools such as Power BI, Power Automate, MS Excel, to design, maintain and improve existing reporting applications
• Ability to deal sensitively in a multi-cultural environment and build effective working relations with clients and colleagues.

Note: This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

As the World Bank Group continues to evolve, we value candidates who:

• Demonstrate the ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries.
• Responsibly leverage digital and AI-enabled tools to enhance productivity, learning, and decision-making.
• Bring experience working in fragile, conflict-affected, and violent (FCV) contexts and are encouraged to highlight relevant experience in their application materials, where applicable.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

WBG Five Managerial Competencies Include only for managerial positions

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.