Japanese Language Specialist

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Title : Japanese Language Specialist

Job Location : Chennai

Requirements:

• Japanese proficiency: JLPT N1–N3 / NAT Q1–Q3 or equivalent (Mandatory)
• 0–5 years of experience in SaaS / IT support.
• Familiarity with help desk and ticketing tools.
• Strong communication, negotiation and problem-solving skills.

Key Responsibilities:

• Troubleshoot customer queries and ensure SLA adherence.
• Diagnose issues and coordinate with internal teams for resolution.
• Build relationships with ManageEngine Japan customers and partners.
• Review support tickets and ensure quality responses.
• Analyse data and identify opportunities for improvement.