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IT Monitoring Operations Analyst JC218

Talentmate

India

24th August 2026

2608-55449-3

Job Description

Job description:

About the role

Monitoring Acolad’s IT applications and infrastructure.

Key Responsibilities

Permanently checking the IT Monitoring Dashboard or similar tools for any alerts.
Validating and troubleshooting alerts through the monitoring tools and identifying false alerts.
Checking for potential incidents not showing on the Dashboard.
Raising all incidents in the ticketing system.
Liaising with Helpdesk and Operations Teams for minimum downtime and swift resolution of any incidents.
Communicating incidents or incident related topics to other IT team members.

Requirements

Bachelor’s degree in a relevant area.
1 year of experience in similar job.
Client-oriented, customer support, IT Monitoring experience will be preferred.

Benefits

National & Festival Holidays

Medical Insurance

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Chennai ,Tamil Nadu
Company Website:	https://www.acolad.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

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