IT Helpdesk Engineer

Job Description

Ciklum is looking for an IT HelpDesk Engineer to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

An IT HelpDesk Engineer provides the first line of technical support to all Ciklumers and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.

Responsibilities

• Managing tickets on the Service Desk system
• Delegating tasks to the second and third lines of support
• Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls
• Providing daily user support with hardware and software issues
• Cooperating with other IT sub-departments to solve common IT issues
• Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management
• Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date
• Preparing, provisioning, and deprovisioning workstations for newcomers and leavers
• Cooperating with the Procurement department
• Cooperating with IT service providers
• Managing IT assets and peripherals in the IT stock
  
  

Requirements

• Technical background: Knowledge of administering Windows 10 and above, macOS, and Microsoft products
• Problem-solving abilities: Diplomatic and analytical mindset, client-oriented (client first) approach, calm attitude to challenging tasks
• Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
• Understanding of the ITIL principles and good communication skills: To be able to convey information clearly
• Stress resistance: To be able to remain calm in difficult or stressful situations
• Self-improvement and self-education: To be eager to learn and to be ready to search for better solutions with minimal input data
• English level: Intermediate or above
  
  

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
  
  

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn .

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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