Infra Architect

Job Summary

As an Infra. Architect you will be responsible for designing and implementing robust infrastructure solutions using ServiceNow platforms. You will collaborate with cross-functional teams to ensure seamless integration and optimal performance. Your expertise will drive innovation and efficiency contributing to the companys strategic objectives and enhancing service delivery.

Responsibilities

• Design and implement infrastructure solutions using ServiceNow platforms to meet business requirements and enhance operational efficiency.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow modules such as ITSM HRSD FSM and CSM.
• Oversee the configuration and customization of ServiceNow CMDB/CSDM to maintain accurate and reliable data for decision-making.
• Provide technical guidance and support for ServiceNow APM and GRC implementations ensuring compliance and risk management.
• Lead the strategic planning and execution of ServiceNow Strategic Portfolio Management initiatives to align with organizational goals.
• Analyze and optimize existing infrastructure processes to improve service delivery and reduce operational costs.
• Develop and maintain documentation for infrastructure architecture ensuring clarity and accessibility for stakeholders.
• Conduct regular assessments of infrastructure performance and recommend improvements to enhance system reliability.
• Collaborate with stakeholders to identify and address infrastructure-related challenges and opportunities.
• Ensure adherence to industry best practices and standards in infrastructure design and implementation.
• Monitor emerging trends and technologies in ServiceNow and infrastructure management to drive innovation.
• Facilitate training and knowledge transfer sessions to empower team members and stakeholders with ServiceNow capabilities.
• Support the hybrid work model by ensuring infrastructure solutions are adaptable and secure for remote and on-site operations.
  
  

• Possess extensive experience in ServiceNow Strategic Portfolio Management and ITSM demonstrating a deep understanding of these platforms.
• Have a strong background in ServiceNow HRSD FSM and CSM with proven ability to integrate and optimize these modules.
• Demonstrate expertise in ServiceNow CMDB/CSDM ensuring data accuracy and reliability for informed decision-making.
• Experience with ServiceNow APM and GRC showcasing skills in compliance and risk management.
• Exhibit excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams.
• Strong communication skills to articulate complex technical concepts to non-technical stakeholders.