Head Of Technical Support Distribution Automation Solutions

The opportunity

We are seeking an experienced and dynamic Global Technical Support Manager to lead and manage our global Technical Support Engineers for Distribution Automation Solutions. In this role, you will be responsible for ensuring high-quality support services, continuous team development, and collaboration across R&D, product management, and regional business units (HBUs). You will play a key role in supporting our distribution automation solutions and driving service excellence across our organization.

How You’ll Make An Impact

• Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity.
• Ensure team members are trained and aware of workplace health, safety, and sustainability practices.
• Monitor, manage, and continuously improve performance against defined KPIs.
• Implement and align both short- and long-term strategies as defined by senior management.
• Facilitate close collaboration between R&D and Technical Support to enhance customer satisfaction.
• Ensure Technical Support is actively involved in the final phases of product development to gain early insight into new products and features.
• Ensure effective information flow between R&D, support lines, product managers, and customers regarding product issues and resolutions.
• Oversee the development and maintenance of a comprehensive knowledge base for responsible product areas.
• Actively participate and serve as team member and contributor to the Distribution Automation core team.
• Represent service and support needs within development streams (Gate Process).
• Support Global Product Groups (GPG) and sales teams in preparing technical offers and conducting Proof of Concepts (PoCs).
• Plan and deliver product training sessions—both virtual and in-person.
• Ensure timely and high-quality resolution of customer complaints (CCRP process).
• Support after-sales activities including warranty management and repair services.
  
  

Your Background

• Master’s or Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related technical field.
• Solid technical understanding of RTU (Remote Terminal Units) products. Protection relays and knowledge of Wireless communication products is a strong plus.
• Proven experience in customer support services, ideally within a technical or industrial environment.
• Prior experience working in international and matrix organizations.
• Minimum 3–5 years of management experience leading both local and remote/virtual teams.
• Excellent communication and leadership skills.
• Fluent in English (written and spoken); proficiency in German is a plus.
  
  

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

Are you ready for a new exciting challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don’t delay – apply today!

Dbamy o przejrzystość i zgodność z wymogami prawnymi tak, aby każda osoba uczestnicząca w procesie rekrutacyjnym wiedziała, czego może się spodziewać na poszczególnych etapach.

Po pomyślnym zakończeniu procesu przedstawimy wybranej osobie szczegóły dotyczące warunków finansowych oraz benefitów.

Pozostałe elementy oferty zostaną przekazane przed podpisaniem umowy o pracę, tak by stworzyć możliwość spokojnego zapoznania się z nimi.

• Klauzula obowiązuje wyłącznie na terenie Polski , zgodnie z lokalnymi przepisami prawa.
  
  

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.

• Applicable only for Poland location align with local law regulations.
  
  

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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