Global Change And Enablement Manager

Job Description

Job Summary

• The Global Change and Enablement (C&E) Practitioner will be supporting the Global C&E Lead in orchestrating and facilitating organisational change initiatives across diverse geographical regions for a given Strategy and Talent project (Includes functions such as HR, Corporate Affairs & Brand & Marketing (CABM), Supply Change Management (SCM) and Property)). This role entails crafting comprehensive change management strategies, fostering seamless collaboration among global teams, and ensuring smooth transitions during periods of significant change. The ideal candidate will possess a strategic mindset, exceptional communication skills, and the ability to influence and guide stakeholders at all levels of the organisation.
• Change Management: Supporting C&E Lead to develop, implement, and refine change management strategies and plans to optimize employee adoption and usage of required changes. Monitor progress and adjust strategies as necessary to ensure successful outcomes.
• Stakeholder Engagement: Proactively build and nurture relationships with key stakeholders, including senior leaders, project managers, and employees across different regions. Ensure alignment and commitment to change initiatives through regular communication and engagement.
• Communication: Design, develop, and deliver comprehensive communication plans tailored to various audiences. Utilize multiple channels and creative formats to ensure clear, consistent, and transparent messaging throughout the change process.
• Training and Development: Collaborate with subject matter experts to design and deliver tailored training programs that equip employees with the skills and knowledge needed to navigate change. Evaluate the effectiveness of training initiatives and make improvements as needed.
• Change Impact Assessment: Conduct thorough impact analyses to assess the potential effects of change on different parts of the organisation. Identify key stakeholders, evaluate change readiness, and develop targeted strategies to address potential challenges
• Collaboration and Integration: Work closely with project teams and business to ensure seamless integration of change management activities with project plans. Facilitate cross-functional collaboration to achieve cohesive and coordinated change efforts.
  
  

• Build and sustain trusting relationships with internal customers by consistently delivering value add services
• Work with the Cluster Leads/Champions to ensure Change and Enablement is embedded within that programme.
• Work closely with change and communication specialists on assigned projects to support the preparation of C&E deliverables, including administrative support and stakeholder engagement
• Complete change management assessments related to people, systems and process changes, including data gathering and translating data into meaningful information for the purposes of training and engagement
• Bring a focus to the programme on business outcomes and benefits management (including benefits realisation).
• Develop change solution material based on county requirements and designs/options that are focused on successful change embedding into the business.
• Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption and feedback.
• Participate in change and enablement network team meetings and support a global team of change and enablement network leads
• Success in this role will require flexibility, being able to cope and bring structure to ambiguous situations and problems whilst adapting to the needs of the business. They should have a sense of urgency, be driven and have the ability to learn quickly and assimilate information.
• Ensure mechanisms are in place for capturing and sharing lessons learnt and encourage re-use of successful tools and methods.
• Provide coordination support for change management activities across assigned projects
• Provide analytical support and share insights supporting the preparation of management reports to ensure clarity of the change pipeline, from status of individual requests through to key trends over time.
• Provide timely reports on engagement status, risks and issues, evaluating performance based on management information
  
  

• Ensure that audience (including Customers) change impacts and reactions are analysed and change interventions identified to manage those impacts and reactions across all countries.
• Use customer knowledge and expertise to help confirm change management solutions.
• Promote and recognize cross-cultural working and communication within team – be culturally sensitive.
• Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.
  
  

• Propose improvements, enhancements and simplifications where appropriate
  
  

• Develop and/or implement change management methodology and capabilities
• Provide project management support
• Provide subject matter expert advice, guidance and support to the project managers on managing change
  
  

• Assist C&E Lead in preparing key change deliverables, including stakeholder analysis and impact
• assessment
• Provide support to C&E Lead on managing change
  
  

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
  
  

• Embed Here for good and Group’s brand and values in Strategy and Talent [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
  
  

• Communication Skills: Effective communication is crucial for articulating the vision, goals, and benefits of change to all stakeholders.
• Leadership: Ability to inspire and motivate individuals and teams, fostering a positive attitude towards change.
• Analytical Thinking: Strong analytical skills to assess the impact of change and develop appropriate strategies.
• Project Management: Proficiency in managing timelines, resources, and tasks to ensure successful implementation of change initiatives.
• Stakeholder Management: Skill in identifying and engaging stakeholders, understanding their needs and concerns, and managing their expectations.
• Collaboration: Strong collaboration skills to work effectively with cross-functional teams and departments.
• Training and Development: Ability to design and deliver training programs to support individuals and teams through the change process.
• Business Acumen: Understanding the organizations operations, goals, and strategic priorities to align change initiatives with business objectives.
• Technological Proficiency: Familiarity with tools and technologies that facilitate change management processes.
• Presentation creation: Proficiency in creating compelling presentation to effectively communicate C&E plans and progress to stakeholders
• Certifications-Preferably expertise in change management methodologies and tools, including Prosci, ADKAR etc
  
  

• Manage Risk
• Manage People