Gemini Business Enterprise Support Engineer

Key Skills: Agentic AI, AI/ML, Api Integration, GCP, Scripting, SME, RCA, Api, Vertex AI (Google), Java, Python, Gemini

Roles and Responsibilities:

• Provides Tier 2 technical support for AI/ML solutions and Gemini Business environments on GCP.
• Investigates and resolves complex technical issues related to AI/ML models, APIs, and cloud infrastructure.
• Performs root cause analysis for incidents and implements corrective and preventive actions.
• Supports integration of APIs including Gemini and Vertex AI within enterprise applications.
• Collaborates with engineering and product teams to resolve escalated issues and improve system performance.
• Troubleshoots issues across Linux-based environments and cloud infrastructure.
• Develops and utilizes scripts for automation, diagnostics, and issue resolution.
• Maintains detailed documentation of issues, solutions, and troubleshooting procedures.
• Assists customers with deployment, configuration, and optimization of AI/ML solutions.
• Monitors system performance and proactively identifies potential issues.
• Provides guidance and best practices for AI/ML model usage and cloud integration.

Skills Required:

Must-Have

(Ideally should be at least 3 years of hands-on with Linux Infra)

• Proven experience as a Subject Matter Expert in AI/ML or similar role
• In-depth knowledge of GCP and its AI/ML tools
• Working knowledge of Agentic AI environment
• Proficiency in Python, R, or Java
• Familiarity with machine learning frameworks and tools
• Google Cloud Professional Machine Learning Engineer certification
• Ability to perform RCA and resolve issues promptly
• Familiarity with API integrations and scripting
• CEFR B2 Communication Proficiency

Good-to-Have

• Experience in deploying AI/ML models in production
• Experience with Vertex AI and Gemini APIs

Education: B.Tech/B.E. (Computer Science Engineering, Information Technology, or related branches)