Facility Manager

Facility Manager ( City Lead)

Account Management – Work Dynamics (India)

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

• City Operations Management
• Hands on with all Facility Management functions
• Excellent communication and presentation skills
• Ensure Business and service operations as per client process
• Prepare business reports to help the client for decision making
• Manage audits, data, analysis etc for continuous improvement
• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Support other city functions on any BCP
• Maintain client and JLL relationship in all aspects
• Manage Client KPIs with adequate scorings
• Involve JLL backend SME or consultant based on client need for any services.
• Space Occupancy and Planning Management
• At a site or campus level, support the development and delivery of Space Planning solutions in line with Property Strategies that meet the Business needs for space and / or changes to space allocations
• Design and Physical planning, Space request management
• Site level allocation blocking, stacking, adjacency, and planning
• Develop migration plans and sequencing of group-level and individual moves
• Manage and maintain CAD /CAFM / IWMS data to ensure accuracy of reporting and maintain files for aspects like FF, space management, building architecture etc
• Maintenance and analyse occupancy and space utilization database support to FM service . Would be good to propose employee experience enhancement ideas as value add
• Act as POC for site and campus level space requests
• Report Management
• Update regularly to clients and JLL Leaders on any events
• Prepare and present MMR and represent QBRs accordingly
• Team Management
• Lead the team and guide as appropriate
• Maintain the morale of the team despite different situations
• Recognize and motivate each member and elevate when required
• Appraisal management
• Treat team members equally and give equal opportunities
• Timely refilling any open position with suitable candidates
• JLL Other Stake Holders Management
• With Procurement team for product and service deliveries as per client need
• With Finance team for billing and claims
• With HR team for recruitment, appraisal etc.,
• With compliance team for requirement and guidance
• With international teams for new initiatives, lessons learnt and standardization
• JLL Vendor Management
• Ensure Agreements & POs are renewed and available to utilize the service
• Ensure Compliance management for all services and vendors
• Ensure to Conduct KPI and record MOM on their performance on monthly basis
• Ensure a property risk management program including audits is implemented and maintained
• Any incidents to be recorded and shared with CAPA reports
• Training and Development
• Ensure to complete mandatory trainings for self as per organization requirement and appraisal
• Ensure down team to complete mandatory trainings for self as per organization requirement and appraisal
• Preserve training records and materials for future reference
• Budget and billing management
• Track the budget monthly and ensure process the invoices as per agreed terms
• Ensure JLL sub vendor payments and JLL claims against the service
• Track the invoices till payment and collate NDC for all vendors on quarterly basis