executive

Job Title: Patient Caller (Executive)

Location: Chennai

Department: Patient & EDI Relations

Reports To: Asst. Manager (Patient Calling)

Job Purpose:

Patient calling representatives address patients concerns about their accounts, help with billing issues and negotiate to collect unpaid debt. Their duties include creating payment plans and taking patients payments. When a patients account has an overdue balance, the patient account rep calls the patient to discuss recovering the payment. Good communication skills help working with patients and clearly explaining policies and details.

Key Responsibilities:

·         Should be responsible to work on internal tickets & tickets\queries received from Client.

·         Should be responsible to work on Voice mails received on a daily basis apart from attending inbounds and outbound calls.

Daily Routine

·         Answer Inbound calls that is being routed to his queue line

·         Outbound calls if any to be completed which was assigned by other Teams

·         Review tickets from patients and answer those and assign it to respective team if necessary.

Skills and Competencies:

·         Prior experience in patient calling is mandatory.

·         Experience in AR would be an added advantage.

·         Excellent verbal and written communication skills.

·         Ability to type 40 wpm and above with 90% accuracy.

·         Good knowledge in MS excel and word.

·         Flexible with Night shift timings 8 AM to 5PM EST (5.30 PM to 2.30 AM IST) and 8 AM to 5 PM PST (8.30 PM to 5.30 AM IST).

·         Adaptability and willingness to go the extra mile when needed.

·         IMS & eCW software knowledge would be an added advantage.

·         3+ years of experience in patient calling.

·         Immediate joiners.

Qualifications: Any Degree

Key Performance Indicators (KPIs):

Achieving Daily Productivity

Executive -Relations Signature/Date

Process Head – Patient & EDI Relations Signature/Date