Director of Engineering

The Director of Engineering for Delivery Leadership is responsible for the execution excellence of our software engineering organization. This role ensures the consistent delivery of high-quality, client-focused software solutions through effective team leadership, process optimization, and performance management. The director leads through a management layer of Engineering Managers and Senior Engineering Managers, providing strategic direction while empowering teams to deliver exceptional results.

Delivery Excellence & Quality Management

• Own end-to-end delivery quality across all software engineering teams in Chennai GCC, ensuring solutions meet client expectations and business objectives
• Establish and monitor quality metrics, KPIs, and delivery performance indicators across projects and teams
• Drive continuous improvement initiatives to enhance delivery velocity, code quality, and team productivity
• Implement and evolve engineering best practices, development standards, and quality assurance processes collaborating with Director of Engineering - US,
• Establish processes and governance to ensure applications remain current with security patches, framework updates, and technology standards
  
  
  

Leadership Through Management

• Lead, develop, and mentor Engineering Managers and Senior Engineering Managers in Chennai to build high-performing teams
• Conduct regular performance reviews, one-on-ones, and career development planning with direct reports
• Provide coaching on technical leadership, people management, and delivery execution challenges for Chennai Channel Solutions technology team
• Foster a culture of accountability, innovation, and continuous learning across engineering teams
• Maintain flexibility to manage individual contributors directly when needed for specific initiatives or organizational requirements
  
  
  

Strategic Planning & Practice Development in collaboration with Collaborate with Director of Engineering - US:

• Develop and execute the engineering organization's strategic roadmap in alignment with business goals
• Evaluate and champion adoption of emerging technologies, tools, and methodologies to improve delivery capabilities
• Partner with Solution Architecture to ensure seamless translation of technical designs into executable delivery plans
• Build and maintain engineering practices that support scalability, maintainability, and technical excellence
• Maintain agency to adjust strategic versus delivery focus based on organizational priorities and team needs
  
  
  

Cross-Functional Collaboration

• Partner with Solution Architecture, Product, and Data Engineering directors to ensure integrated delivery
• Collaborate with DevOps and Security teams to maintain robust, secure, and well-monitored applications
• Work with Product Owners and stakeholders to align technical execution with client needs and business priorities
• Provide transparency to senior leadership through regular updates on team performance, project status, and strategic initiatives
  
  
  

Resource Management & Capacity Planning

• Collaborate with Director of Engineering - US, EPMO and program leadership to manage engineering capacity and resource allocation across multiple projects and client engagements
• Work with Director of Engineering - US, EPMO to identify staffing needs and support recruitment of engineering talent
• Partner with Director of Engineering - US, , EPMO and program leadership to monitor team utilization, costs, and budget while maintaining sustainable work practices
  
  
  

Documentation & Knowledge Management

• Establish standards for technical documentation and ensure comprehensive documentation practices
• Maintain accurate application catalogs and architectural documentation repositories
• Promote knowledge sharing and documentation of lessons learned across teams
  
  
  

Key Competencies

• 12+ years of experience in software engineering with at least 5+ years in engineering management or leadership roles
• Proven track record of delivering complex, high-quality software solutions in client-facing environments
• Deep understanding of software development methodologies (Agile, Scrum), modern development practices (CI/CD, TDD), and DevOps principles
• Strong technical background with hands-on experience in modern technology stacks (Java, .NET, Node.js, cloud platforms)
• Demonstrated success in building, developing, and scaling high-performing engineering teams
• Exceptional communication skills with ability to articulate technical concepts to both technical and non-technical audiences
• Experience with quality metrics, performance management systems, and delivery tracking tools
• Strategic thinker with strong execution capabilities and ability to balance competing priorities
• Self-directed leader with excellent judgment and ability to adjust approach based on organizational needs
• Certifications in project management (PMP, Scrum Master) or relevant technologies are preferred but not required
  
  
  

Success Indicators

• Consistent delivery of high-quality software solutions that meet or exceed client expectations
• Measurable improvements in delivery velocity, code quality, and team productivity metrics
• High team engagement, retention, and professional development of Engineering Managers
• Effective implementation of engineering best practices and quality standards across teams
• Strong client satisfaction scores and successful project delivery outcomes
• Reduction in technical debt and improvement in application health and security posture

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