Director - Enterprise Risk And Resilience

We’re Hiring | Director – Enterprise Risk & Resilience

📍 Locations: Chennai | Mumbai

Role Purpose

The Director – Enterprise Risk & Resilience will play a key leadership role in strengthening the organisation’s Client Audit Management (CAM), risk assurance and business resilience capabilities. The role will primarily lead and govern client audit management activities, ensuring effective coordination, quality, consistency and closure of client audit requirements across the organization.

In addition, the role will support broader Enterprise risk, resilience assurance, governance and audit activities, contributing to sustained organizational and client readiness.

Key Responsibilities

1. Client Audit Management (CAM)

• Lead and govern the end-to-end Client Audit Management lifecycle, from audit initiation and planning through execution, response coordination, closure and reporting.
• Act as a central point of coordination between client-facing teams, delivery, risk, compliance and relevant support functions for client audits and assessments.
• Review Risk Assessments, audit requirements, questionnaires and evidence requests and ensure responses are accurate, consistent and appropriately supported.
• Drive timely collection, validation and submission of audit evidence in collaboration with relevant stakeholders.
• Ensure audit observations, findings and corrective actions are appropriately tracked through closure.
• Monitor ageing, overdue actions and recurring observations and drive timely stakeholder interventions and escalations.
• Identify recurring audit themes, control gaps and improvement opportunities and work with relevant functions to strengthen the control environment.
• Maintain effective governance, MIS and dashboards providing leadership visibility into audit volumes, status, observations, actions, risks and trends.
• Drive standardization and continuous improvement of CAM processes, templates, knowledge repositories and operating practices.
• Leverage Audit tools, analytics, automation and AI-enabled capabilities to improve audit response quality, efficiency, knowledge reuse and management insights.
• Support continuous enhancement of CAM capabilities based on evolving client expectations and organizational requirements.

2. Stakeholder & Client Management

• Engage confidently with senior internal stakeholders, account leadership, delivery teams, corporate functions and client representatives on audit and assurance matters.
• Facilitate audit discussions and provide clear guidance to stakeholders on information and evidence requirements.
• Manage complex or sensitive audit requirements through structured stakeholder coordination and timely escalation.
• Provide senior leadership with concise insights into significant audit themes, emerging risks, dependencies and areas requiring intervention.

3. Business Continuity & Resilience Assurance

• Support the organization's BCM and resilience governance framework and assurance programme.
• Conduct/review BCM assessments and audits to evaluate alignment with established organizational requirements and recognised practices such as ISO 22301.
• Review key BCM artefacts including Business Impact Analysis (BIA), Business Continuity Plans (BCPs), recovery strategies, testing/exercise evidence and governance records.
• Support identification of resilience gaps, observations and improvement opportunities and monitor associated remediation actions.
• Support organizational preparedness for internal, client and external BCM/resilience audits.
• Contribute to continuous improvement of business continuity and operational resilience practices.

4. Risk, Governance & Assurance

• Work across Enterprise Risk, BCM, Information Security, Privacy, IT, Compliance and other corporate functions to support integrated risk and assurance activities.
• Analyze audit and assurance information to identify systemic themes, emerging risks and opportunities for preventive action.
• Support governance reviews and leadership reporting through clear, data-driven risk and assurance insights.
• Promote a strong culture of risk ownership, control awareness, accountability and resilience.

5. Digitalization, Analytics & Continuous Improvement

• Champion the use of digital platforms, analytics, automation and GenAI to improve audit and resilience processes.
• Identify opportunities to reduce manual effort, improve response consistency and accelerate retrieval and validation of audit evidence.
• Translate operational data into actionable insights for leadership decision-making.
• Contribute to the evolution of CAM and resilience capabilities through new tools, methodologies and process improvements.

Desired Experience & Capabilities

• Strong experience in Client Audit Management, Risk Management, Governance, Assurance, Business Continuity or Operational Resilience.
• Experience managing client/customer audits, assessments, evidence submissions and corrective-action programs.
• Good understanding of enterprise controls, risk and compliance environments.
• Working knowledge of Business Continuity Management and ISO 22301 principles.
• Strong stakeholder management skills with the ability to work effectively with senior leadership, clients and cross-functional teams.
• Strong analytical skills with the ability to convert audit and risk information into meaningful management insights.
• Ability to manage multiple audits and competing priorities in a complex global environment.
• Strong written and verbal communication skills with an executive-oriented approach.
• Experience with dashboards, workflow automation, analytics and AI-enabled solutions would be advantageous.

Leadership Expectations

The successful candidate should be able to:

• Operate with a strong sense of ownership and accountability.
• Influence stakeholders across organizational boundaries.
• Balance client expectations with organizational governance and control requirements.
• Develop team capability and create strong succession and knowledge-sharing practices.
• Drive simplification, automation and measurable improvement rather than only administering existing processes.
• Bring a forward-looking perspective to audit, risk and resilience.

Preferred Qualifications

• Graduate/postgraduate qualification in Business, Risk Management, Finance or a related discipline.
• Relevant certifications such as ISO 22301, CBCI/CBCP, CRISC, CISA, ISO 27001 or other recognized risk/audit/resilience credentials would be advantageous.

Role Outcome

The role is expected to strengthen the effectiveness and maturity of Client Audit Management while providing broader leadership support across enterprise risk, BCM and resilience assurance, enabling stronger governance, improved client confidence, actionable risk insights and continuous improvement.