DGM - Operations

• Lead and oversee day-to-day operations across the assigned business/function.
• Develop and implement operational strategies aligned with organizational goals.
• Drive productivity, efficiency, cost optimization and operational excellence.
• Ensure achievement of production/service delivery, quality and customer commitments.
• Monitor operational KPIs and prepare MIS and performance reports for senior management.
• Plan and optimize manpower, machinery, materials and other operational resources.
• Identify operational bottlenecks and implement corrective and preventive actions.
• Establish and improve SOPs, systems and processes to ensure consistent operations.
• Coordinate with Production, Stores, Purchase, Quality, Maintenance, Finance, HR and Sales teams.
• Ensure effective inventory and material management and minimize wastage, excess stock and operational losses.
• Drive continuous improvement, lean initiatives, process automation and cost-reduction projects.
• Ensure compliance with company policies, statutory requirements, safety standards and quality systems.
• Lead internal and external audits and ensure timely closure of observations.
• Manage, mentor and develop operations teams, including managers and supervisors.
• Establish performance targets and conduct regular reviews of team and departmental performance.
• Manage operational budgets and control expenses within approved limits.
• Support management in strategic planning, capacity expansion and new project implementation.
• Develop contingency and risk-management plans to ensure business continuity.
• Review operational performance regularly and present actionable recommendations to senior management.

Key Skills

• Strong leadership and people-management skills.
• Excellent planning, analytical and decision-making abilities.
• Strong knowledge of operations and process management.
• Cost control and productivity improvement.
• Inventory and resource optimization.
• Project and change management.
• Strong communication and stakeholder-management skills.
• Good knowledge of ERP systems and MS Excel/MIS.
• Ability to manage multiple functions and deliver results under pressure.

Qualification & Experience

• Graduate/Postgraduate degree in Engineering, Operations, Management or a relevant discipline.
• MBA/PGDM in Operations or Supply Chain will be an advantage.
• 12–18 years of relevant operational experience, with significant experience in a managerial/leadership role.
• Proven track record of managing teams, improving operational efficiency and achieving business targets.
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