Deputy Manager Operations

What You’ll Need

• Managed and grown cross functional teams
• Has experience in managing critical operational processes, with SLA responsibility
• Worked in process improvement
• Track record of employee development (including an emphasis on selection and retention)
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning
• Excellent written and oral communication skills
• A strong people leader with the ability to motivate and inspire cross-functional teams
• A creative problem solver, with a proven track record of thinking“outside the box” to solve complicated and multi-faceted problems
• Excited by operational process and challenges, with a knack for figuring out how to make things work, even without many resources
• A strong and structured communicator, both verbally and in writing
• Quantitative and data-driven; able to draw insights from data, but also to make decisions based on imperfect data
• Willing to roll up your sleeves and do“whatever it takes"
• Hungry and energetic to hit ambitious goals
• Customer-centric: you care deeply about every customer interaction and the experience of all buyers and sellers
  
  
  

About The Role

We are budding teams that support our core business in the US, the team is highly cross functional and works with stakeholders in the US to ensure we deliver world class service.

What You’ll Do

• Monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends
• Rapidly execute on solutions when problems or challenges have been identified
• Work with adjacent teams to ensure your operations are delivering the best possible customer experience
• You’ll monitor team productivity, manage goals, and drive efficiency
• Responsible for ensuring proper implementation of process level strategies to ensure delivery of key SLAs
• Executing specific people programs on coaching and development and team engagement.
• Review process performance
• Work with product team to build tech solutions to boost operational efficiency
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
  
  
  

About Opendoor

Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.

• To learn how we are reinventing the Real Estate industry check out our website.
• Hear about our culture directly from team members by visiting The Muse.
• Discover what we are building for our customers by reading our blog.
  
  
  

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

We’re committed to Diversity, Equity, Inclusion, and Belonging

Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.

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