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Deputy Manager - Customer Care

Talentmate

India

22nd August 2026

2608-42361-149

Job Description

Responsibilities & Key Deliverables

Service Operations Management:

Oversee and coordinate all genset service activities in the North East region.

Ensure timely and efficient servicing of genset equipment.

Develop and implement maintenance schedules and service protocols.

Team Leadership

:Lead and mentor a team of service engineers and customer service representatives.

Provide training and support to team members to enhance technical and customer service skills.

Conduct regular performance reviews and set development goals for the team.

Customer Care:Serve as the primary point of contact for customer inquiries, complaints, and service requests

.Maintain strong relationships with key customers and ensure their service needs are met.

Implement customer feedback mechanisms to improve service quality and customer satisfaction.

Dealership Collaboration: Work closely with dealerships to coordinate and monitor service activities.

Ensure dealerships adhere to company standards and guidelines for genset servicing.

Support dealerships in resolving service-related issues and improving service delivery.

Business Development :Identify new business opportunities and potential areas for service growth within the region.

Collaborate with the sales team to support customer acquisition and retention efforts.

Quality Control:

Monitor service quality and ensure compliance with company standards and industry regulations

.Conduct regular audits and inspections to ensure high levels of service delivery.

Reporting and Documentation:

Maintain accurate records of service activities, customer interactions, and inventory management.

Prepare and submit regular reports on service performance, customer satisfaction, and team productivity.

Experience

5 to 10 years

Industry Preferred

Genset Industry

Qualifications

Bachelors degree in Electrical/Mechanical Engineering, Business Administration, or a related field

General Requirements

Communication, collabration

Our commitment to Diversity, Equity, and Inclusion

Yes

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Chennai ,Tamil Nadu
Company Website:	http://jobs.mahindracareers.com	Job Function:	Customer Service
Company Industry/ Sector:	Motor Vehicle Manufacturing

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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